Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/17/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
*** explained to me once car was ***ossessed if I paid a total of ***** my car would be released to me. I made a payment of 3600 towards ******* amount and after attempting final payment ach payments were cancelled and I was told make debit card payments. When I called back *** told me I would not be able to retrieve my car despite the payment made and refunded all but 2 of my payments made towards the account after being mislead by companies ***. ***** amount paid 1,900+308.00=2208.00 and ****** was attempted to be taken today.
Business response
10/18/2024
This complaint is not a Santander Bank complaint. This complaint is in regard to an auto loan which is currently handled by Santander Consumer. Please forward the complaint to Santander Consumer for a response. Thank you.Initial Complaint
09/27/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Santander repossessed my vehicle and has not returned my parking pass as I requested. I am temporarily disabled and cannot retrieve it.Business response
09/30/2024
This complaint is not a Santander Bank complaint. This complaint is in regard to an auto loan which is currently handled by Santander Consumer. Please forward the complaint to Santander Consumer for a response. Thank you.Initial Complaint
09/22/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
on wednesday 9-18-24 a withdrawal of one cent was made by a company i do not recognize. Then on thursday 9-19-24 there was a withdrawal of 3500 dollars by an unrecognized company. this was not seen by me until saturday 9-21-24 at about 7:50pm i called santanders fraud line and was disconnected after i asked for a supervisor to address the response i received from the operator.Customer response
10/02/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
**** ******Initial Complaint
09/20/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
This company advertised that they would give 3% in rewards on purchases made in the first year. They are not doing so. Also the amount of rewards that show on their website vs what a customer service *** will claim never match. From March to August 2024 I charged a total of $6778.60 x 3% is $203.36 in rewards. The website says I have $149 and the last *** claimed I spoke with claimed I had $165. Every *** ****** know what to do and disconnects me and never calls back. The last ***s name was ***** and his ID # was ******. I dont have the names of the other 2 ***s. I just want whats do to me and reimbursement if your organization charges me.Business response
10/03/2024
We've responded to the customer on 9/27/24 via phone. If there are any questions, please contact our office at **************. Our hours of operation are Monday through Friday from 8:00am to 6:00pm EST.Initial Complaint
09/18/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
On 9/9/24 I made a single electronic transfer from Santander account *0479 in the amount of $1200 to be transferred to another Santander account *6130. BOTH accounts are ******************** accounts.Unfortunately ******************** deducted $1200 two times from *0479. I reached out, Santander admitted their error, and told me it would take at least 10 day to review the "dispute" and possibly another 45 for the dispute to be resolved. At this time, Santander has a total of $2400 of my money, none of which has been applied to any accounts. The $1200 that I wanted transferred to *6130 has not been applied, and the additional (mistake) $1200 has not been put back on my account. I have since made another transfer from a different Santander account (****** and that transfer happened within a day. It is unacceptable and almost comical that Santander is sitting on this money and advising it could be up to a total of 55 days until they correct the issue, with additional finance charges being incurred by me because the balance on *6130 is higher than it would be had they not made THEIR mistake on their accounts with their files. We aren't talking about third parties, it is all internal.Business response
09/27/2024
We've responded to the customer on 9/19/24 via phone. If there are any questions, please contact our office at **************. Our hours of operation are Monday through Friday from 8:00am to 6:00pm EST.Initial Complaint
09/17/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Santander Bank is allowing my landlord to deposit my rent checks into their bank without a signature, there's a ***** **** that says "for deposit only" how can a bank allow this? I called my bank and they said it strange that there is no signature on the back of my checks, that all it says is " for deposit only" if I tried to do this at my bank the bank wouldn't cash the check.Business response
10/11/2024
We've responded to the customer on 10/11/24 via letter.Please allow 7-10 days for the letter to be received. If there are any questions, please contact our office at **************. Our hours of operation are Monday through Friday from 8:00am to 6:00pm EST.Initial Complaint
09/16/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
My 3 accounts with this bank were all opened online and thru their app. I have never been to a branch or spoken to anyone face to face. I have a loan from Santander bank. On July 4 2024 I tried to make a final payment thru their app. The app would not take a payment for full amount. I paid $10,176.42 - $0.01 less than the amount shown on the app. Regular payment due date was 07/06/2024. Approx 10 days later I received a notice that the payment was late and on 07/22/2024 a late fee was charged of $66.13 Over the last 5+ weeks, I have spoken to 13 different agents, been hung up on 4x. I have spoken to 3 different supervisors who said they would enter an internal ticket and call back to update me . I received only 1 call back from the collections supervisor and her resolution was to tell me that she could not help me with the fee and transferred me to the regular *** of customer service. The 12th agent I spoke with, told me that they would no longer discuss my concern, and that the management team/supervisor would not be taking any more calls about the issue. Her resolution was to go to a local bank/branch and have them assist me in person. The closest branch is approximately 2 hrs away. On Sept 9 2024 while driving to the local branch, my wife called to make sure a manager would be available. ****, the branch manager answered and said she understood my concerns and that there would be no need to drive the rest of the way to have the issue addressed. She would do internal tickets and emails to have the issue finally resolved and closed. On 09/10/2024, **** called back to update me, the response from above is that they have already waived a late fee for me back in early 2022 and they would not be waiving another one again. She suggested that I make a payment with her including the late fee to close the account and resolve the issue. There should never have been a late fee since a payment of over $10k was made before the due date,Business response
09/16/2024
Hello,
This complaint belongs to our Santander Bank partners. Please send to them for review. Greatly appreciate the help.
Thank you ,
*** ******Business response
10/03/2024
We've responded to the customer on 9/26/24 via phone. If there are any questions, please contact our office at **************. Our hours of operation are Monday through Friday from 8:00am to 6:00pm EST.Initial Complaint
09/13/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
On Monday September 9th My account was fraudulently charged $626.66 and the person who did It was a third party seller through ******, who refuses to do anything about it. But the bank itself allowed this to happen and they're refusing to give me back my money. I just also got a police report. As well I just want my money backBusiness response
10/01/2024
We've responded to the customer on 9/23/24 via phone. If there are any questions, please contact our office at 1-855-726-6100. Our hours of operation are Monday through Friday from 8:00am to 6:00pm EST.Initial Complaint
09/12/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
The Account is not mine. I am not liable for this debt . they did not provide me with the original copy. according to 15 U.S. Code 1681(d) Consumer Report.-(1) In general.-The term "consumer report" means any written, oral, or other communication of any information by a consumer reporting agency bearing on a consumer's credit worthiness, credit standing, credit capacity, character, general reputation, personal characteristics, or mode of living which is used or expected to be used or collected in whole or in part for the purpose of serving as a factor in establishing the consumer's eligibility for-(II) adverse to the interests of the consumer.Business response
09/13/2024
This is in regard to an auto loan. This is not a bank matter. Please forward this complaint to Santander Consumer.Initial Complaint
09/11/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Financed a car with Santander in April 2022. The co-borrower lost employment in June 2022. I contacted Santander to do a voluntary repossession and they sent me a document and told me that I needed to fill it out and return it to them. I was then told that they would pick up the vehicle from the address on file and Santander did not follow through. I spoke to several customer representatives and then to ******* Bergessa who assured me, she could assist me. I called Santander again to confirm the pick-up date and was told that the co-borrower wanted to keep the car with no job. They modified the account with the co-borrower to pay only the interest on the payment of approximately $30.00 on the interest per month on a $546.00 per month car note. On August 10, 2023, the car was stolen. Contact Santander, to communicate the theft and they requested the police report. The police report was emailed to them as requested and we received no feedback. Recently they sent me an email stating that the car is being repossessed and I will incur additional fees on a stolen car. I am requesting assistance with dealing with Santander Bank. Santander has refused to allow me to exercise my right to involuntarily return the vehicle.Requesting that the additional fees be waived and a settlement offer is presented.Business response
09/13/2024
This is in regard to an auto loan. This is not a bank matter. Please forward this complaint to Santander Consumer.
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.