69 Customer Reviews
Review from Dennis J
1 star10/24/2024
Took advantage of a Veteran with a TBI by being vague and quick talking. The contract signed and didn't even get the amount of the person said would be provided. This company is horrible and frankly should be blacklist from working with VA Home Loans, I'll be reaching out to my congressman as well after the elections. Now the Veteran is likely to lose their home because there is no way they can come up with north of $40k if the home goes up in value like it should. ********, this company has no ethics.Review from Jennine L
5 stars09/26/2024
As a hometap customer, I had the privilege of working with an amazing advisor, ********. She made the entire experience and process easy to understand and follow. Fantastic knowledge of the industry and products! 5 stars is not enough!
Hometap Response
09/27/2024
Thank you, *******! We're thrilled to hear ******* provided you with an exceptional experience.Review from Michael T
1 star08/10/2024
It is a shame that you have an employee by the name of ************* that has taken on the role of God Almighty! He has a check from ******************** written to Alacrity, parent ** of ********* Restoration Xperts to be"Endorsed Only"and sent back to Alacrity. This **mpany restored our home after an accidental fire under our home, caused by an faulty furnace. We had sent him all of the Adjuster's reports that we had from **********, and he still refuses to endorse the check!! He still sends Emails that he wants the **mplete report. I've had enough!!I gave him the adjuster's name and phone number. This is Not Hometap's money nor my money! These people did a wonderful job on our home and they need their money! This happened April 6. This is a"Shameful and Pitiful"way to do business, and I don't want to talk to ************* again!! Please! Somebody in that office help me to get this **mpany paid!!By the way, our Adjuster's name is *********************** with State Farm.Hometap Response
08/20/2024
Hi *******, were truly sorry for the experience youve had. Our team has made several attempts to contact you but hasnt been able to connect. Were eager to assist youplease reach out to us at ******************************** at your convenience.Review from Dave C
1 star07/10/2024
Less than 1 Star! What a waste of time! Don't trust anything you hear or see from anyone at this company! On the first call they sold us a good game with smooth talk and a fancy website, BUT, when it came down to it they don't do their homework! We are perfect clients for this company with great credit and a huge amount of equity in our home but *************************** at HomeTap said our house is in a Trust, but it's not! My wife and I own it as Joint Tenants under our personal names. My belief is that they needed an excuse to be discriminatory based on our age, and this was it.Hometap Response
07/16/2024
Hi *****, we're truly sorry we're unable to invest in your home at this time. Due to some underwriting rules, we were unable to proceed with your investment. Please reach out to ******************************** with any questions or concerns.Review from Al V
5 stars07/10/2024
Hometap was great to work with and was exactly what we were looking for... We were planning on selling our house in 2-3 yrs but needed cash for a medical emergency and being retired we didn't have the income to get a loan so Hometap allowed us to borrow from our future equity without any payments. The process was smooth, quick and painless thanks to our manager ****, great job.Hometap Response
07/10/2024
Thank you for sharing your experience, **! It's great to hear the funds from a home equity investment relieved some of your stress during a challenging time.Review from Diana B
5 stars07/07/2024
After exploring several other options including a HELOC, I determined this was the best option for me. The experience was fast and professional and my representative was knowledgeable and great to work with.Hometap Response
07/10/2024
Thank you, *****! We're happy to hear that after exploring several options, a home equity investment with Hometap was the right fit for you.Review from Richard H
5 stars07/03/2024
HomeTap was wonderful to work with and very helpful throughout the process. The sales representative was very responsive and understanding.Hometap Response
07/10/2024
Thank you, *******! It's fantastic to hear you found the team to be responsive and understanding.Review from Willie H
5 stars06/27/2024
Hometap is an excellent resource! Their process is clear and professional. Staff is courteous and accessible. I highly recommend the service!Hometap Response
07/03/2024
Thank you, ******! It's great to hear you found the process to be clear and professional and the team to be accessible.Review from Tracie S
5 stars06/26/2024
Hometap made this a simple process. Their website and tools made it very easy to follow along with the steps for obtaining our investment offer. ****** was very easy to work with throughout the entire process. He was friendly and answered our questions. He frequently communicated with us while obtaining our initial estimate to the actual signing of our investment agreement.Hometap Response
07/03/2024
Thank you for sharing your experience, ******! It's fantastic to hear the team frequently communicated updates with you.Review from William L
5 stars06/25/2024
My agent was very helpful. He explained every step and walk be through the process. He also keep me informed what was needed to make the process successful . iHometap is good way to access money from our equity to upgrade our kitchen something that we been needing to do. Project. Thanks to the whole team at Hometap.Hometap Response
07/03/2024
Thank you, *******! We're happy you were able to renovate your kitchen using the funds from your home equity investment.
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