16 Customer Reviews
Review from REYNALDO B
1 star08/20/2024
With my most honest review about MONA LEE SOLAR, this company is nothing but a crooked, ripped off, dishonest and good as a scammer (CEO, manager, supervisor and the agents!) I acquired a battery installation with this company about 2 years ago. From the get-go, they had a very poor project performance! They hired a sub-contractor to install the Tesla battery system, and the overall finished result of it, nothing but worse than poor due to the stucco of our exterior wall was completely done unprofessionally! I wish I could attach some photos here! Up to now, their battery backup system and main switch board is not operable since March 2024! I have been paying monthly with their battery system for $170.00 started in March 2024, $89 to the SUNRUN SOLAR & the So. CA ********************* for an average of $180.00 per month without the function of the battery power system (inoperable) that supposed to generate power thru the SUNRUN Solar! Up to this present time (August-no action has been done! Never answer calls nor text messages! It has been about 1 year since the whole process and installation made!Review from Joe C
1 star07/29/2024
DO NOT USE THEM!!! I have paid a deposit, no one is getting back to me, it has been 4 months and still nothing. The "customer" service phone number is just an answering service. I have left 5 messages and NOTHING. The last time I heard from them was over a month ago. The rep in my area...not responding. Save your money and DO NOT give them a cent!
Monalee Response
07/31/2024
We deeply apologize for the inconvenience you've experienced. We've reached out to you directly to resolve this matter and ensure your concerns are addressed. Your feedback is important, and we're committed to improving our communication and service. Thank you for your patience.Review from Henry S
5 stars06/07/2024
I purchased dolor from Monalee in the later part of April 24. It is now 7 Jun and the system is in approved and running. I was kept informed all the way through the process and have had no problem reaching them if I had a question. Questions were usually answered that day or by the next morning. I would recommend if you are planning on solar, to get ahold of the company and compare them to other solar companies in price and customer satisfaction.Review from Kurt G
5 stars05/16/2024
Pricing and scheduling were transparent and I couldn't ask for a better experience.The pre-install survey and install was very smooth. There was a software configuration issue preventing me connecting to the inverter during the first month. All in all a very good experience.Review from Easy to replace
5 stars04/26/2024
Monalee has been fully up front and clear about the process, timing and monitoring from start to producing energy. Was actually a quicker install than originally communicated.Review from Andrew R
5 stars04/25/2024
The process from beginning to end was easy. Cheaper than many other quotes and the work was well done. All permits and inspections passed city with flying colors!! Definitely would recommend the process and company.Review from randy f
5 stars04/21/2024
There's non better thatn ***************. Great service, top notch equipt and the best pricing you'll find.Review from Jonathan R
5 stars04/19/2024
Best solar installation experience i've had. We live in a condo and getting the *** and the installers are always a challenge. Originally went with ***** because of their brand reputation, but was immediately rejected because of concerns about installing the wiring outside of the building. ******************* installers came through and developed a solution that did not require external wires--connecting to the subpanel inside. A very clean look and a very nice system. ******************* scheduling process was simple, and the site assessment was partially automated through the use of drones and off-site design. The only bit of feedback I have is that there did appear to be some miscommunication between *************** and the installers (one installer was surprised to learn of the subpanel-install, but that was quickly resolved). I would definitely recommend *************** for future work if needed.Review from Robert G
5 stars04/16/2024
*************** made the experience of getting Solar Panels bearable. Our city made the process difficult with; far out inspection dates, and a constantly moving goal line to pass. We were lucky to have several representatives at *************** that were fast to respond and take action during every step of the process. Also the price could not be beat, other quotes were at least twice as much for a similar setup and those reps really tried to oversell products and leases.Review from Debra W
5 stars04/15/2024
I did my research because Im just that way. *************** not only came in UNDRR all my bids, they were excellent at communicating each step and answering all my questions and exceeded my overall expectations. I am one happy customer. Thank you ***************
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