ComplaintsforPerch Energy, Inc.

Solar Energy Products

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Initial Complaint
09/27/2024
Complaint Type:
Order Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I'm receiving a bill on a non-authorized contract. I did not sign up for this at any point or time. I have tried to cancel this unauthorized contract and they are still billing me.
Business response
10/02/2024
Dear ******* *******,
Thank you for bringing your concerns to our attention.Our records indicate that as of 7/29/2024 your Community Solar Subscription is no longer active. Additionally, any remaining balance has been removed from your account. We apologize for the inconvenience.
Please contact our ************* team at **************,or you can email us at ****************************************** if you have any additional questions or concerns.
Thank you,
Perch Energy *************
Customer response
10/02/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.

Regards,

******* *******
Initial Complaint
08/26/2024
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Perch Energy has a contract They claim I signed, I did not, it is not my signature. I emailed them on June 30 canceling acct. ********* immediately without success.
Business response
09/03/2024
Good Day,

Thank you for bringing the concerns of ********************************* to our attention. We attempted to contact ****************** on 8/28/2024 and 8/29/2024 but was unsuccessful in our outreach. Our records show as of 7/1/2024, Ms. ******* account was cancelled with Perch Energy. We acknowledge the concerns with Ms. ******** enrollment and will follow up with our ************** regarding her feedback. At this time, we will ensure no further communication is sent to ******************, and there is no balance due on the account.

If Ms. ************* would like to discuss the account or has any further concerns our ************* team is available at **************,Monday-Friday 8:00am-7:00pm Est, or by email at ******************************************.

Thank you,
Perch Energy *************
Initial Complaint
08/24/2024
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Perch is a scam and they keep sending me letters advising me that my account is past due and to date owe $142,
Business response
08/28/2024
Good morning,
Thank you for bringing the concerns of ****** ****** to our attention. Our records indicate that on 5/2/2024, Mr. ****** requested to cancel his account with **********************. Upon cancellation, we provided details on the cancellation process via email and referenced the cancellation terms as outlined in the Community Solar Customer Agreement.

Mr. ****** was removed from the ********* community solar project on 5/1/2024 and no additional credits were transferred to the customers account after this date. The outstanding balance of $142.24 reflects credits transferred to Mr. ******* utility account on March 2024, April 2024, May 2024 which occurred prior to his removal from the project.

As requested by Mr. ******* we will ensure no additional communication is sent regarding the billing on his account. Our ************* team is available at *************** Monday-Friday 8:00am-7:00pm EST, or by email at ***********************************************************************.

Thank you,
Perch Energy
Customer response
08/29/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
They are deceitful. I believe that I OWE THEM NOTHING!

Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

FAQ

Regards,
******

Business response
09/05/2024
Good Day,

Please note that ********* was removed from the community solar project on 5/1/2024 and no additional credits were transferred to the customers account after this date.The outstanding balance reflects credits transferred to Mr. ******* utility account on March 2024, April 2024, and May 2024, which occurred prior to his removal from the project. Our ************* team is available at **************, Monday-Friday 8:00am-7:00pm EST, or by email at ***********************************************************************.

Thank you,
Perch Energy
Customer response
09/09/2024
I AM NOT SATISFIED. I RECEIVED YET ANOTHER LETTER FROM PERCH ADVISING THAT MY ACCOUNT IS OVERDUE AND I OWE THEM $142.60. THEY WERE NOT SUPPOSED TO CONTACT ME ANYMORE. WE OWE THEM NOTHING!!! THEY CHARGED ONE DAY AFTER THE BILLING CYCLE. Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

FAQ

Regards,
******
Initial Complaint
07/31/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
In 2023 somebody approached our home wearing an Xcel Energy Electric Vest stating that they were from clean choice, energy solar in which I told them that I was really apprehensive about joining a solar farm because I have heard terrible stories about overcharges, I voiced my concern to him regarding being overcharged as I had heard stories Then I didnt hear anything for quite some for eight months nothing And then in November, I received a bill for 30 days of service that was for $750. I did not receive anything from Clean choice energy For a couple of months after I had called and requested That I be canceled from the program, and I believed that somebody from clean choice Energy canceled me from the program.. Well, that was misleading because they didnt so then April came along and I received a bill from a company called perch energy and yet again I called and I asked why am I still enrolled in this when I requested cancellation in NOVEMBER! And the person that I spoke to said that they were very sorry and that they would be sure that they put in a request for cancellation So from April all the way through to the end of July, I did not get anything at all in the mail or an email and then now today on July 31 I got a bill from perch energy- *********** for $1,715. So I called and I was informed that I had to get a hold of a different company to get billing information And yet again requested that this service be canceled for the fourth time! But the person said that they cant do it that I have to get a hold of ************ I have contacted my local *************************** pleading for them to help and they do nothing and tell me that I have to get a hold of perch and then I call perch and then perch tells me I need to get a hold of the other place and it lo and behold never gets me in contact with anyone! Nobody seems to be able to help me with this and the bill just keeps getting larger!!!
Business response
08/05/2024
Thank you for contacting Perch Community Solar. This is to acknowledge receipt of your inquiry which is currently under review with our Customer Operations team. Please allow 3 business days for our team to review your concerns and respond to your inquiry.
Thank you,
Perch Energy *************
Initial Complaint
07/02/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
We will initiate a lawsuit (report to BBB) for slander, fraud, and embezzlement if we do not receive a transparent and honest answer to our questions:When will Perch commit to its promised 20% discount? We signed up over a year ago, and to date, nothing has been credited.Has Perch already received government grants? If Perch is not providing the promised service to the community, for which it is paid using taxpayer money, this constitutes a federal offense of fraud.When calling Perch: asked some questions, Perch decided not to answer and pretended the telephone connection was breaking up. This is unacceptable.
Business response
07/03/2024
Thank you for bringing the customers concerns to our attention. We attempted to contact ************************* on June 4th, 2024, June 5th, 2024, and July 3rd,2024, by both email and the number we have on file, but we were unsuccessful in our outreach. Our ************* team may be reached at **************, we are also available by email at ****************************************** if you have any additional questions or concerns.
Perch Energy, *************
Customer response
07/04/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

FAQ
I completely disagree with Perch's response to the BBB. Their reply is full of lies and deceit. It's amusing how suddenly they send me the same email they sent to the BBB. This company is a scam, collecting government grants for promoting green energy without delivering any real service. For an entire year, they haven't done anything, only responding to my emails and calls twiceonce in June and again this week. I'm considering taking legal action against them and reporting them to the government and authorities. I wonder how many households have fallen for their scam. I have requested that Perch delete all data they have on our household, credit us what we are due, and never contact us again. Needless to say, we are extremely dissatisfied with Perch. They need to be stopped immediately.
Regards,
********

Business response
07/17/2024
Thank you for bringing these concerns to our attention. We are available to discuss any issues or miscommunication regarding community solar at your earliest convenience. Please feel free to contact our ************* team at **************, you can request to speak with a member of our management team, and we will be happy to assist you.
Perch Energy,
Customer response
07/17/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
Perch continues to make false statements. They did not contact me; in fact, I have instructed them not to call or contact us ever again. We do not want to speak to them or deal with them in any capacity. We want to cancel and void all agreements and contracts they have on file with/about us and for them to forget about us. The only thing we are interested in is the promised credit, in dollars, that Perch guaranteed. This company needs to be stopped as they are government-funded and act fraudulently. BBB, please be aware that this company is a scam, and their AI-generated responses to complaints are just shameful. We are taking other steps and consider reporting this company to the government and take other legal measures.

Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

FAQ

Regards,
********
Initial Complaint
04/11/2024
Complaint Type:
Order Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I never agreed to services when a representative came to my house. After they left, I got an email welcoming me and called them right away telling them that their representative signed me up and I never agreed to it. They apologized and said they would take care of it and address the issue with the sales person. I never heard from anyone again until several months later they started sending me a bill. I refuse to pay for anything I never agreed to. They apologized on the phone and stated they would not be contacting me anymore... however, they haven't stopped. Please help. Attached are my phone logs and emails I've received and sent.
Business response
04/15/2024
Hi ***************************,

We attempted to contact you on April 10, 2024, but we were unsuccessful in our outreach. It appears that the most recent invoices were issued in error, and we have resolved the issue internally. Our records also indicate that your Community Solar Subscription is no longer active, and does not have an outstanding balance. We apologize for the inconvenience.

Please contact our ************* team at **************, or you can email us at ****************************************** if you have any additional questions or concerns.

Thank you,
Perch Energy *************
Customer response
04/16/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.

Regards,

***************************
Initial Complaint
01/02/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I signed up with perch energy **** to be part of a solar farm and to save money. The bills are very confusing, but after a while, I figured they are stockpiling credit for me with ************** but they are overcharging me. So if my last ************* bill is $200 they charge me $300 and now I have a credit with *************. I dont want all this money stockpiled its gotten up to $1500 of credit with *************!! I want to pay the bill that I owe and thats it. I need my money to be my money to be used when I need to use it. Every time I asked to get off the system since June of this year theyve told me they cant do it until ************* releases me. ************* has told me they have to fill out a schedule Z and it will be affective immediately. *** asked SIX times and Im still getting charged. i am including a picture of my current bill where I have almost $1000 in credits! Second picture is of my credit card bill and theyve charged me $176!! I dont want them to use my credit card anymore. I dont want to use this terrible scam of a service!!!
Business response
01/19/2024
Thank you for contacting Perch Community Solar. This is to acknowledge receipt of your inquiry which is currently under review with our Customer Operations team.

Please allow 48hrs for further response and/or resolution. Thank you
Business response
01/22/2024
Dear *****************,

We are sorry to hear that you are not satisfied with our service. We attempted to contact you on January 12, **** but was unsuccessful in our outreach. Our records also indicate that your Community Solar Subscription is no longer active. Please return our call at ************** Monday-Friday 8am-7pm EST or email us at ***************************************.

Our ************* Team is available to provide details on billing and can offer additional information on how community solar works, savings or answer any questions you may have. We look forward to hearing from you and appreciate the opportunity to resolve this matter.

Customer response
01/23/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

FAQ
I contacted the company in July to tell them I wanted to get out of the perch solar community share when I discovered that I had $1600 of credit with ************** $1600 credit is money. I was OVERCHARGES on my bill. That is a lot of money to stock pile. I understand solar farms make less in the winter, but dont want to help them with their business model. I called 1 or 2 times a month, since July approximately eight calls in total. A manager would always call me back to tell me the same thing it will take time. I called ************* several times and they verified for me that it only takes one single form a schedule Z. So perch was dragging their feet to keep me on the solar farm as long as possible. Two days after filing my claim, I was finally released from PERCH!! I am officially no longer a customer, but I would like to be able to warn others
Regards,
*******

Business response
01/29/2024
Hi *******,
We are sorry to hear that you are not satisfied with our service. Our ************* Team is available at ************** Monday-Friday 8am-7pm EST or you can email us at *************************************** we will be happy to provide details on billing and can offer additional information on how community solar works, savings or answer any questions you may have. We look forward to hearing from you and appreciate the opportunity to resolve this matter.
Perch Energy, *************
Initial Complaint
10/06/2023
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
My wife was scammed by Perch salesmen walking door to door. She signed up for energy service without my knowledge or consent. The utility is in my name. I had my utility lock out any other energy providers trying to change my service. She called several times to cancel within the 3 day FTC cool off period. She still receives emails as such.Hello *******,We have received your request to cancel your Perch Community Solar subscription(s).We will coordinate with your local utility so that you stop receiving monetary credits allocated to your local utility account as soon as practicable. However, there may be a delay of many months from the date we receive your termination notice until the date the local utility actually ceases allocating monetary credits to you.Per ******** utility and state regulations, project capacity allocations may be updated monthly; however all changes must be approved no less than 30 days before your solar farms next billing date and changes will apply in the subsequent billing period. It may take up to 90 days for your utility to process this change. During this time, you are responsible for all solar credits transferred to your account. Once your subscription is removed and stops receiving credits you will be notified of the change via email.You will receive notification via email once you have been officially removed from the solar project, and additionally when you will no longer receive statements from Perch Community Solar for credits transferred to your local utility account.If you have any questions about the cancellation process or the timeline for project removal, please reach out to our ************* team at ************** (M-F, 9 AM - 5 PM ET) or email ********************************************* you for being a valued Perch subscriber,- Perch *************
Business response
10/10/2023
Dear ****,
We are sorry to hear that you are not satisfied with our service and would like an opportunity to make it right. Please note that we have honored your request to cancel your community solat subscription and were able to remove you from the community solar program immediately, preventing any credits from being transferred to your utility account. We regret that were losing you as a customer, but hope that this complaint has been resolved to your satisfaction. Please call us at ************** Monday-Friday 9 am-5 pm EST or email us at *************************************** if you have any further questions or concerns.
Customer response
10/10/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.

Regards,

*********************
Initial Complaint
07/05/2023
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
A Person from Perch, solar company came to my house and talked me in to this plan that was supposed to save me money on my electric bill. He never once mentioned that I was going to have to pay anything. Ive received three bills in the mail from perch. Each time I received a letter I call Perch and explain to them that I have asked to be canceled. I have emails From Perch saying I requested a cancellation. Meanwhile theyre still billing me and now its up to $150. I am on ************** section 8 assistance. I am also on Heap program from ******** so I dont pay for heat between November and May. It is now July 5, 2023. I received a paper letter in the mail today. I called the number and spoke to *****. Of course she only answers the calls, but says shes going to put together a case. But I dont feel like anything will be resolved.. I demand that they close my so-called account that I didnt open anyway. I shouldnt pay for anything. The person that came to my house did not tell me I was going to be billed or I wouldnt have signed up in the first place.
Business response
07/07/2023
Dear ******,
We are sorry to hear that you are not satisfied with our service and would like an opportunity to make it right. Please note that we have honored your request to cancel your subscription. The outstanding balance has also been waived and is no longer due. We regret that were losing you as a customer, but hope that this complaint has been resolved to your satisfaction. Please call us at ************** Monday-Friday 9 am-5 pm EST or email us at *************************************** if you have any further questions or concerns.
Initial Complaint
06/29/2022
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
This is about the electric company RGE, I haven't had a **** in 2 months and they told me it's because we signed up for a solar company which we did not. The customer service person was so rude and basically threatened to shut our electric off even though i don't have a **** with them. The solar park isn't even active but rge refuses to correct our account and get it back active so i can pay my **** again so i can pay it. I've never been late with them ever and for them not to do what they should to take care of it when it wasn't our fault really makes me mad and i deserve an apology or a discount because it's not our fault.
Business response
06/30/2022
Dear BBB:
This is the same complaint as: BBB Complaint #********

Thank you for contacting us.

We have been in communication with the customer and we have resolved the issue on our end.

Please see our response to the customer, which is attached to this message.

Please let us know if you need anything else.

Best,

Perch Energy ************* TeamTell us why here...

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ComplaintsforPerch Energy, Inc.

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