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          Additional Information

          AirSlate, Inc

          View full profile

          This is a multi-location business.

          Find a Location

          AirSlate, Inc has 4 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • AirSlate, Inc

              17 Station St Ste 3 Brookline, MA 02445-7971

              BBB Accredited Business

            • AirSlate, Inc

              17 Station St, 3rd Floor Brooklin, MA 02445

              BBB Accredited Business

            • AirSlate, Inc

              2901 W Coast Hwy Ste 320 Newport Beach, CA 92663-4083

            • AirSlate, Inc

              1371 Beacon St Brookline, MA 02446

              BBB Accredited Business
            Headquarters
            17 Station St Ste 3, Brookline, MA 02445-7971
            Email this Business
            BBB File Opened:
            12/15/2009
            Years in Business:
            16
            Business Started:
            1/1/2008
            Business Incorporated:
            6/12/2008
            Accredited Since:
            4/4/2013
            Type of Entity:
            Corporation
            Number of Employees:
            1000
            Business Management
            • Mr. Vadim Yasinovsky, President
            Contact Information

            Principal

            • Mr. Vadim Yasinovsky, President
            Additional Contact Information

            Phone Numbers

            Email Addresses

            Website Addresses

            Additional Business Information
            Additional Info

            BBB with the use of artificial intelligence, analyzed the complaints on 4/22/24

            BBB shared the findings and recommendations with Airslate, Inc.

            The findings appeared to show:

            • Unauthorized charges: The vast majority of complaints involve customers being charged by AirSlate without their knowledge or consent, often through their linked Venmo accounts. Charges range from $20 to $180, with $96 being the most common amount.
            • Lack of familiarity with the company: Most complainants state they have never heard of AirSlate before and have no idea why they were charged, suggesting they did not knowingly sign up for any services.
            • Difficulty obtaining refunds: Customers express frustration with AirSlate's lack of responsiveness and inability to easily obtain refunds for unauthorized charges. Some report difficulty canceling unwanted subscriptions.
            • Possible connection to PDFfiller: Some complaints mention PDFfiller, suggesting it may be a subsidiary service of AirSlate. Several customers report signing up for free PDFfiller trials and then being unexpectedly charged by AirSlate.
            • Potential data security issues: A few complaints raise concerns about how AirSlate obtained customers' personal and financial information in order to process unauthorized charges.

            On 7/1/24 Airslate,Inc responded to BBB with:


            99% of the complaints are, sadly, related to the fact that [some] people do not understand how free trial period works as such. On our end, we did everything possible to prevent this misunderstanding: there is explicit information provided upon account registration and there is also an email sent which contains info on the free trial deadline and other important details.
            Refunds with pdfFiller / airSlate can be requested in three ways:


                         1. Email to Support.
                         2. Chat online on our sites.
                         3. Free phone line.

            https://my.airslate.com/help-center


            Our refund policy is "refund no questions asked". We never object or persuade people to stay.Once any customer (current or former) requests information on how we store and share data, we put them in contact with our Legal department and they provide detailed information on this. And of course, we never share data with any third parties.

            Additional Info
            The business has confirmed with BBB that its headquarters and only office is in Brookline MA.
            Additional Info
            More information, including Brands Sold, Products Sold, Month in Operation, Provides Delivery, Pet Friendly and more.
            Serving Area
            • AK
            • AL
            • AR
            • AS
            • AZ
            • CA
            • CO
            • CT
            • DC
            • DE
            • FL
            • GA
            • GU
            • HI
            • IA
            • ID
            • IL
            • IN
            • KS
            • KY
            • LA
            • MA
            • MD
            • ME
            • MI
            • MN
            • MO
            • MS
            • MT
            • NC
            • ND
            • NE
            • NH
            • NJ
            • NM
            • NV
            • NY
            • OH
            • OK
            • OR
            • PA
            • PR
            • RI
            • SC
            • SD
            • TN
            • TX
            • UT
            • VA
            • VI
            • VT
            • WA
            • WI
            • WV
            • WY
            Products and Services
            PDFfiller, Inc., HostMyPDF, MyForm - Ipad, W9Form - Ipad, SendToSign
            Payment Methods
            • American Express
            • Discover
            • MasterCard
            • PayPal
            • Visa
            Refund and Exchange Policy
            • The business states 100% money back guarantee 
            Program Participation
            BBB Community Patrons
            BBB Community Patrons are like-minded businesses that see ethics as the key factor in creating a stronger, healthier business community.

            BBB Community Patrons' additional financial support enables BBB to pursue distinctive, mission-based programs focused on ethics that would not be possible if not for the generous backing from BBB Community Patron Sponsors.

            Contact Information

            17 Station St Ste 3

            Brookline, MA 02445-7971

            Get Directions
            Visit Website
            Email this Business
            (617) 800-0744

            Want a quote from this business?

            Get a Quote

            Accreditation

            BBB accredited business

            Accredited Since: 4/4/2013

            Years in Business: 16

            BBB Rating

            B

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.