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Complaint Details
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Initial Complaint
09/08/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
I am not not liable for this debt with CHESTNUT HILL REALTY CORP, I do not have a contract with the collection agency, they did not provide me with the original contact as I requested
Business response
10/03/2024
According to our records, Roody ******** vacated their apartment on February 28, 2023 with an outstanding balance of $8,782.75. They should contact the ***************************************** office directly at ************ to resolve the situation.Initial Complaint
06/05/2023
- Complaint Type:
- Order Issues
- Status:
- Resolved
I was searching for an apartment for my daughter who will be attending college in fall. We were working with *** at the ***************************************************************************** office. We explained to *** that our daughter had underlying health conditions and severe asthma and needed a no pet and non-smoking apartment. We were assured that all Chestnut properties were nonsmoking except for one. We were told if we put down a $300 deposit, we would be first in line when an apartment that was nonsmoking came up. We proceeded with the $300 deposit. An apartment did come up and we began to review the contract and noticed that the apartments DID ALLOW SMOKING. Because of this, we were no longer able to proceed with signing the contract and requested our money back from ***********************. She told us that was not possible, we have tried contacting her and she will not answer us. When we call office, she is taking "personal time" and said she'd email us. It has been a week and we have heard nothing from her.*** was wonderful to work with. She said she did not know that the apartments allowed smoking and told us we'd need to work with ***** to be refunded $300 deposit. We feel like this realty company misrepresented itself and unfairly took our deposit. Due to our daughters, health conditions we would have proceeded down another route had we known smoking was allowed as stated in the contract. We are requesting Chestnut Hill refund us our $300 deposit since they misrepresented their properties. Our daughter cannot be in a building where smoking is allowed or risk the possibility that the previous tenant smoked in the property.Business response
06/26/2023
We have refunded the full $300 to you and apologize for the inconvenience. Best of luck to your daughter at college this fall.Customer response
06/28/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*****************************
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