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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/06/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
Newport Legal group at *******************************************************************************. Set up a consolidation loan which I through was a low interest loan. Was paying $248.63 each month they never contacted creditor for 2 years 6 months. Got summon for court. Called and they asked for more money. They are a scam. I got out . They only gave me $3183 and kept $5024. Will not give the rest back. They have a law suite against them that I was not informed of and was not suppose to take out fees but they did. Would like to be included in the suite and my money returned. I only had 5 payments to go. Now I have to pay the lawyers for my creditor all over again $10,845. Im paying twice. They are doing this to other. NEED Help to stop them.Customer response
09/17/2024
I have not heard from the business in response to my complaint. I contacted the Attorney General Collaozo file #*** 242 from ******** va. They sent out a letter and no respond yet. Sent August 6 2024. Should I try to call them again . Dont know what to do! Please advise me. **** *******
Business response
09/23/2024
We have engaged Ms. ******* in communication to resolve her issues.Initial Complaint
09/04/2024
- Complaint Type:
- Order Issues
- Status:
- Unanswered
I was charged $471 per month over the last 3 years. Since July 2021 to current I have been paying $471 per month to Newport legal group who scammed me out of nearly $17,000Customer response
09/15/2024
I have not heard from the business in response to my complaint.Initial Complaint
07/08/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
On 6/26/24 I sent an email to Newport Legal Group pertaining to a recent discovery that a lawyer from there company had lied to me in an email he sent me. The email is confidential but claimed we had our Annual Attorney Review. Unfortunately this never happened and is a breach of contract on the part of Newport legal group. Date: Wed, Feb 16, 2022 at 11:46AM Subject: Newport Legal Group Attorney Annual Review To: **************************** was nice enough to send me my call logs from the last 3 years. The attached document is my log from 2/16/22. It clearly shows that no call was made to me on the date in question. Instead of solving this problem with me when notified them of this problem the company sent this..."Dear ******,We have recently received the correspondences you submitted to us. It will be uploaded to your file in the coming days. If you have any questions or concerns, please give us a call or reply to this email."I have numerous BBB complaints about this company but will take them issue by issue.Customer response
07/21/2024
I have not heard from the business in response to my complaint. I will keep sending reports till they acknowledge wrong doings.Business response
07/29/2024
We have contacted our client and engaged in communication toward resolving this issue.Customer response
08/05/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********.
The lawyer did in fact reach out to me but did not address the BBB complaint. I am still waiting to hear why I got an email saying we chatted when on my phone records it clearly shows he did not? Please address why you tried to lie to me in an email? Him not reaching out for 3 years is a direct violation of the contract I signed with Newport legal.
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,******
Initial Complaint
06/27/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
I enrolled in a debt payment program with Newport legal group making monthly payments of ****** to this company unfortunately I took the shortest term which was 36 months, I had 13 creditors that I was wanting to pay with Newport legal group apparently in 3 years theyve only settled with 3 creditors leaving me with harassing court summons because they werent communicating with the creditors now I had to terminate my agreement with Newport legal because they werent representing me as I thought , now paying 770 .00 for 36 months comes out to ***** or so , where did my money go and to make matters worse they only have 2200 in escrow to return to me , total ripoffCustomer response
07/08/2024
I have not heard from the business in response to my complaint.Initial Complaint
06/27/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
I have been trying to reach out to the Newport Legal Group to speak with someone about my contract with them. I have called them for the last 3 months trying to speak with someone. Ive left voicemails, emails, and messages with customer service. I have not received a phone call back. My contract was over at 32 months and that was 3 months ago.Business response
06/28/2024
We are attempting to contact ************ and address his concerns.Initial Complaint
06/02/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
several years ago, although i had a decent credit score of around 690, but my debt was piling up and i couldnt qualify for a loan based on income as i receive social security... this company was willing to help and where i went wrong was listening to them ask me not to pay my creditors for their shady tactics... where they are wrong is many thousands went out and only 1/3 or the debt is paid and we are now past the timeframe they stated i'd be completed with the program. i needed to update my checking info and their system wont allow me to do so. *** tried calling and even waited on hold a few hours once, also leaving a multitude of messages that are never returned. They are going to purposely find me in default even though ive tried everything on my end to rectify the situation.Business response
06/03/2024
We are looking into the matter; however, the complaint seeks services expressly excluded from the engagement agreement.Customer response
06/18/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
I am resubmitting my complaint against the Newport Legal Group. Three years ago they convinced me to stop paying my bills and I regret that decision since as my FICO was in the high 600s at the time. I am supposed to be completed with this program but after tens of thousands of dollars, only 1/3 is paid for the debt negotiated. The part the complaint is over is I changed my checking account several months ago and their system wont allow me to update my payment info. I have tried a dozen times to get a hold of someone but you can spend hours waiting and calls are never returned. I feel scammed.
Business response
06/18/2024
We expect soon to contact client in response to his concerns;Initial Complaint
05/20/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I have been trying to contact Newport Legal to remove a litigation on the account. I have made 5 phone calls, multiple emails with no response. I have been trying to get this resolved with them fort the past 5 months.Business response
05/21/2024
We are looking into the matter, toward resolving it with client;Initial Complaint
05/10/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I have essentially been paying my debts through this company. They proceeded to send me an email about ******************* Solitions stating that they have defrauded me. Upon further investigation I have realized that they were the ones who were doing exactly what they claimed ******************* Solutions have done which is not paying my debts which I have been paying for over the course of 4 years. They also proceeded to tell me not to contact an attorney but to complain to the attorney general.Initial Complaint
05/08/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I need to know when payments will stop being withdrawn from my banking account since my last active account of ***** balance should be paid in full now. The portal is showing a withdrawal of ****** on 5/20/24.******Initial Complaint
05/02/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Newport Legal Group was employed by me due to a financial hardship. I was behind on my credit cards and they promised to represent me to my creditors and assist with settling my debts. I've been in the program since 2022 and have managed to make all agreed monthly payments. I've also referred all my creditors to Newport as instructed by Newport.In February 2024, I called Newport to attempt to fully settle one of my accounts. During my conversation, Newport took my verbal authorization to contact the creditor and pay the account in full pending approval of the creditor. Newport told me I would receive an update by 15 February. I received no further communication from Newport. I attempted to call, after 15 February, the customer service number and received no answer. I've remained on hold anywhere from 40min to 1hr 45min with no answer. I've attempted to email Newport with no response from Newport. I've reached out directly to my legal team who was assigned to my case from the beginning. At first they were helpful, promising to have Newport reach out to me. I've received no communication of any form about this account. I had to go around Newport, contact the creditor directly, and pay off the account with my personal funds because Newport refused to contact the creditor as agreed. Meanwhile the escrow account that was established at the beginning of this program for this purpose, was unusable to pay this creditor, because Newport is considered the legal representative and is the only one who can authorize payments. In short, Newport agreed to contact a creditor and pay off an account, they lied. The creditor checked their records and found no communication between February and now from Newport in any form.Business response
05/21/2024
We are looking into this, toward resolving the matter with client;
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