ComplaintsforTown & Country Moving & Storage

• Initial Complaint

  10/20/2022

  Complaint Type:

  Product Issues

  Status:

  Unresolved

  More info

  Last Minute Movers moved my husband and I from our condo in Dorchester, ** to our house in ******, ** on 8/22/22. During the move our cement top kitchen table was damaged. My husband made several phone calls to the company that were eventually no longer answered. I called, and was given the phone number to owner (******* ************). I spoke with ******* on the phone and he asked that I send pictures of the damage. Pictures sent on 8/27 at 8:02am. 8/29 follow up text due to no response, told he would not be able to address it until after Labor day and that he only has someone come in to deal with these types of issues once a month on the 7th. 9/8 4:26 pm did not hear back as we were told we would, told person in office would be in on 9/9 ******* would call after his meeting. 9/12 8:59 am via text no return call as promised, told ******* we would file compliant with Better Business Bureau. We were told the process takes time and that his meeting was pushed until today at 4 pm (9/12) and that we would hear back the following afternoon. Asked for manufacturer of table, info given. 9/13 told we would receive $60 for damage, we suggested $100, said he would take it to the company to review tomorrow. 9/19 says $100 was approved, asked for email to send release and once returned would send money order. Email provided. 9/27 asked for update on refund and when to expect it. told 1st week in Oct "I'll text you when she's finished"-no response. 10/17 via text reminded of refund promised 1st week of Oct. Again told if not received by end of week/early following week would file compliant with BBB. 10/18 responded check would be sent week of Oct 31. Both husband and I responded that it was more than fair to have the check sent before, as initially promised. ******* responded "stop texting me". Responded that we would stop reaching out once we received promised refund. ******* responded "stop". Told that we would file complaint now with BBB.

  Customer response

  10/31/2022

  I have not heard from the business in response to my complaint.

  Business response

  11/07/2022

  The claims process can take up to 90 days. The person that handles them only comes on once a month. She had COVID last month. ************* was approved.. Her claim will be sent out as soon as it is completed. 

  Customer response

  11/07/2022

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  I have been told by this business owner that payment would be sent out on the following dates. 
  9/14/22 11:40 am told we would have refund 1st week in October. 
  10/18 1:13pm told check would be out week of October 31. 
  then told to stop texting him. 
  The business owner has been contacted several times about the claim and each time we were told that this person who comes in once monthly was either out or the meetings were rescheduled on several occasions. I do not believe that this owner will pay what has been promised if I close this case out. I will be happy to close it once the refund is in hand. 
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ******

   

   

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩