ComplaintsforAutozone
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Complaint Details
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Initial Complaint
08/22/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
On August 2nd 2024 I ordered some items from Auto Zone Online Store. I submitted the order and a day later it stated that the order would have a estimated arrival time of August 8th 2024. I checked the website to find out the status only to find out that it was never picked up for shipping. I attempted to contact customer service but was put on hold and no one ever picked up. I then attempted to submit my complaint on their website but got no response. I contacted the store in *********, ************* and they just told me that I have to contact the customer service number. Now I have a vehicle that is due for a state inspection and I don't have the products to fix them before I get the vehicle inspected. Which pushes me back and now I may have to dish out more money to have a auto shop fix every thing which will cost me more out of pocket.Business response
08/22/2024
This complaint is in ************** We are located in ********* This is not our complaint.Customer response
09/06/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*************************************
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.