ComplaintsforKyle Matthew Construction, LLC

• Initial Complaint

  08/30/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  The person running Kyle Matthew Construction (KMC), ****** ******* did not disclose that he doesn't have a contractor license nor does his son, Kyle who owns the business. He demanded money for a deposit on a water heater that they had never purchased and for electrical work that was never completed. He then demanded money that was not yet owed to him until the project was completed. We fired them due to these issues. We also fired them because they had 90% of our money but had only completed 50% of the work in over two years (this estimate of 50% is based on an independent contractor's assessment). After we fired them they gave my private phone number to a subcontractor and told them that I didn't make payments even though I had. The subcontractor contacted me several times until our lawyer sent them a letter stating the fact that we were up to date on payments and that KMC was the one who hired them. We are requesting a refund for the work that was never completed and additional money to correct the numerous errors.

  

  Business response

  09/24/2024

  At Kyle Matthew Construction, we take great pride in maintaining transparency, professionalism, and high standards in every project we undertake. We feel it is important to address the misleading and inaccurate claims made in this complaint with clear facts:
  

  1. Licensing and Credentials: Kyle Matthew Construction is fully licensed and insured. Over the last six years, we have successfully obtained nearly 100 building permits. We employ multiple CSL (Construction Supervisor License) holders, and we hold an active HIC (Home Improvement Contractor) license. Any insinuation that we are operating without proper credentials is entirely false.
  2. Family-Owned Business: The complainant was fully aware from the start that we are a family-owned and operated business, something we take great pride in. This is clearly stated on our website and social media platforms, and we emphasize this in our communications with clients.
  3. Payment Terms: At no point did we "demand" money in an inappropriate manner. Payments were requested per the terms of the mutually agreed-upon contract. This is a standard business practice in the construction industry. We encourage the complainant to review the payment terms outlined in our agreement, which clearly specify when payments are due.
  4. Project Completion: Contrary to the claim that only 50% of the work was completed, the addition we built was no less than 90% complete at the time the contract was wrongfully terminated. The electrical work was fully completed, and we were awaiting the Town’s final inspection. The water heater was, in fact, purchased, despite the complainant’s false allegations to the contrary.
  5. Independent Contractor's Assessment: The complainant references an "independent contractor" but has provided no details. We challenge them to disclose this individual's credentials and the basis for their assessment, which we believe is unfounded.
  6. Subcontractor Communication: The subcontractor referenced was acting independently. We had no involvement in their decision to contact the complainant directly. It’s important to note that subcontractors often reach out to clarify payment concerns when discrepancies arise.
  7. Final Outcome: We are disheartened by these untruths, especially given our substantial completion with the addition that will stand for decades. Our work passed all necessary inspections up to that point, and we were simply waiting on the final approval from the Town.
  

  In conclusion, this complaint misrepresents the facts, and the suggestion that our work contained "errors" is entirely false. We maintain our professionalism and stand behind the quality of our work, which has been consistently verified by third-party inspections. Unfortunately, the real issue stems from the owner’s nonpayment, which has caused financial harm to our business. We have initiated legal action to pursue the unpaid balance owed to us due to the owner's unjust enrichtment at our expense. We hope that this response clarifies the situation and presents an accurate representation of the events that took place.

  Customer response

  09/24/2024

  
  Complaint: ********
  
  I am rejecting this response because:

  I want a refund. I’m happy to provide BBB with any necessary proof that I’m entitled to one.

  Sincerely,
  
  ****** *******

• Initial Complaint

  06/06/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  after months of being told the siding was ordered and should be here soon i get an email telling me due to price increases i need to pay another 6k they even sent me an invoice on the material for 8k now before this they sent me the name of a company to choose the siding and when i did it came back at 16k to which the said was twice the budget for siding. i feel as though they are trying to extort money before they will finish the job.the completed ceiling height was to be 14 feet per the plans it is only 12 feet, the concrete floor on the spec sheet was to be fiber reinforced it is not. both of which i have overlooked up to this point

  

  Business response

  06/19/2024

  This complaint has been resolved. Please see the attachment I submitted: correspondence between the customer and I. We never tried to extort him. Please read our email exchange and you will see that **** made the payment that the complaint was about.

  Customer response

  06/20/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

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