Customer ReviewsforBasic Beginnings Learning & Development Center

ZERO stars. Owner is superficial in the beginning; as time wears on, concerns brought up, and parental input given they become rude, condescending, and lack accountability. Our issues included: Misled about hours; they changed thier hours since COVID to 9am-4p which leaves 7hrs for commuting as well as working. On ******* Basic beginnings own website, care.com, and even their own intake papers the hours are 6:30a-6pm. This was a huge deciding factor as my job requires flexibility in scheduling and can often leave late. No parents allowed in the center at allother centers do with Covid, that makes me feel uncomfortableevery center Ive heard of has a welcoming, open door. Not that Ive ever shown up unannounced but just knowing I can is assuring that theres nothing to hide. My child attended for 6mo. In the beginning hated, it cried when we drove up-didnt matter who dropped her off, this did calm down a bit after about 3mo but she was never walking in smiling. And even 5-6mo in (towards the end) she would still say no when driving to BB. Week after Christmas there was an email received (LESS THAN A DAY before opening) that a COVID outbreak which effected everyone in the center. Instead of saying, we will ask parents to test their child so the negative children may return so as not to cause disruption/hardship on families/childrens schedulesTHEY CLOSED FOR A WEEK. Care concerns such as incidents where she was picked up with a horribly pooped diaper, rashes since starting there (she was in home care for a year prior and never had even a pink bottom), and runny nose with mucus crusted all over her faceI have pics. Got RSV. Approach staff and met with excuses and deflection. Teacher didnt know til 3mo in that my child knew her numbers. Never got projects home, rarely outside when picking up on days when it is nice enough out. **** trying to insult me but couldnt even do that right when I had proven concerns was the cherry.