ComplaintsforAspen Dental Associates of New England, PC
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Complaint Details
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Initial Complaint
07/30/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I decided to go to another dentist. I told them I had gone to Aspen Dental for a root canal and a crown. My new dentist said there was no root canal performed. I called Aspen Dental what my last procedure was. They verbally said "a root canal". The new Dentist said it was never done. Aspen dental had me fill out a form to get a loan for the procedure. I paid the loan in full. Now I find out they never performed the procedure that I paid for.I've contacted then on multiple occasions with no luck getting my records. They said they only keep records for seven years. My procedure was done 5 years ago. Now they're telling me their server crashed and are unable to retrieve my records. I'm a bit suspicious about them. I believe they made me pay for a procedure that was never done. I paid the loan back for seven thousand dollars and would like to get back what I deserve for a procedure that was never done.Business response
08/04/2023
Additional information is needed. Please confirm the phone number listed on your Aspen Dental account.Customer response
08/13/2023
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.I don't understand why they claim to have done a root canal but cannot seem to find the records to prove my case.
I have x-rays that prove a root canal was never performed on said tooth.
I made an error in the amount for the loan I applied for through care credit. It was $1,200 not $7,000. ....my apologies.
FAQ
Regards,****
Business response
08/22/2023
Please supply the phone number on your account. Until we receive this information, we will not be able to work on your case.Customer response
08/25/2023
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,****
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.