ComplaintsforHealing Day Counseling & Psychotherapy
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Complaint Details
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Initial Complaint
03/10/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
First payment was a copay of $75 total on 12/26/22. Second payment was a copay of $75 total on 1/2/23. This business committedto providing consistent couples counseling for my boyfriend and I. After making our first payment, Cigdem Kilic Betebenner, was incredibly hard to reach in order to make another appointment. I would reach out multiple times and wait at least a week before hearing back- just to find out thatCigdem does not have any weekly availability, though we only agreed she would be a good fit for us because she expressed to us that we would meet weekly. My boyfriend also paid a little over $100, out of pocket, and receivedjust as little treatment, if not less.I sent the following email to Cigdem *********************************** on 3/9/23 that read, "Hi again,******* and I do feel that meeting weekly is the best option for us. It is unfortunate you can only meet bi-weekly and we really wish that had been expressed to us much much sooner.We feel that a total of $255 for the very little treatment we receivedis unfair, especially because ******* and I were under the impression we'd be meetingmuch moreconsistently."Business response
03/12/2023
Refund issued
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.