ComplaintsforuBreakiFix
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Complaint Details
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Initial Complaint
02/08/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Brought my iPad in because of the charging port. I paid for repair of the charging port. During the repair, the technician damaged my motherboard/screen. UbreakIfix advised me that I need to pay for the replacement of my device $319 or take my device back that they damaged and they will refund the money I paid for the repair. They broke my device on my birthday. My iPad was in perfect working condition except the charging port - which would work on ocassion. When I spoke with the claim adjuster at Asurion I advised him an amicable solution would either be to repair my iPad that they damaged or to give me the fair market value. UbreakIfix/Asurion sent the iPad they broke back to the store for me to pick up with no resolution. Now I am forced to fully replace my iPad which will cost me $1399 plus tax for a comparable iPad.Customer response
02/06/2024
Per your request, the address to the store is:
UbreakIFix/Asurion address: ****************************************************************;**************
Customer response
02/18/2024
I have not heard from the business in response to my complaint. Not only have I not heard from this business, they are refusing to provide with me the direct person (owner or LLC) that I need to reach out to for resolution. I asked via Asurion and also directly with the business. I was advised by the employees that the owner told them directly not to provide any information to me.
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.