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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/26/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
On Christmas Day my son room was flooded with water *** out of the vents and fire sprinkler damaging his whole bed clothes and shoes! This apartment complex is s***** its always an issue here they can never keep anyone in the office they switch people like the switch draws! I need some type of compensation I will be filing a claims case in court because we pay way too much rent to experience what we experienced over the years! Definitely not worth it and definitely will not recommend to anyone
Business response
12/27/2022
Good Afternoon ********************-
On behalf of HallKeen Management, we'd like to apologize for the frustration caused by the broken pipe. We hope you understand this is a situation that was unforeseen and beyond our control. I understand you have been in contact with ***************************, the Regional Manager at ****************. Hotel arrangements have been made to ensure you and your family are comfortable while we rectify any damage. Should you need assistance with your insurance claim, or if there is anything else we can do to accommodate you, we invite you to contact HallKeen's corporate office directly at **************, or *********************************************.
Customer response
12/27/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*************************Initial Complaint
04/11/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
January 27, 2022 I paid a security deposit of $200.00. On February 2, 2022 I visited the management office at ***** Apartments to get an update. I was given an apartment number and move in date for February 21, 2022. I contacted management at the complex and at Hallkeen because I didnt receive any updates. Management called me back, roughly around February 17 and stated that my application was denied. She advised to submit rental and personal references so that an override could be submitted. I have emailed and called numerous times and have not received an update. I asked for my application to be withdrawn and for a refund but they are refusing to respond.Business response
04/14/2022
******************,
On behalf of HallKeen Management, we apologize for the delay with submitting your refund. I understand the deposit of $200.00 has since been returned, as of April 11, 2022. If there's anything else we can do to assist, please don't hesitate to contact our corporate office at ************ or via email at ********************************************** We thank you for your interest in a HallKeen community.
Best,
HallKeen Management
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