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Complaint Details
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Initial Complaint
06/07/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Very prompt to give me a quote. Very hard to finalize work. I don't have the experience to check what need to be done, after paying their final payment I found many things not done properly, David have been ignoring my calls and text and have not comeback to install the light they promised to install and forgot now that the pool has water he claims it's almost impossible to replace the light. They also did not come back to fix the seal between the tile and pool deck that I recently found out it's has various points with gaps. Both of my skimmers are cracked and they never mentioned it need to be replaced or repaired. They did not even clean after their work. Do not recommend, Shop around and make sure all you asked for has been completed before you make payments. I will be pursuing legal actions if the issues are not resolved by June 12Business response
07/24/2024
After receiving customer complaint for work that needed our attention, we took immediate action in satisfying the customer request so that they felt satisfied with the work done on their pool. Customer signed off that work was complete and satisfactory. After addressing issues with the customer they removed their negative review from our Google page but left complaint open here on BBB.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.