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Complaint Details
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Initial Complaint
04/12/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
I opened an account with Stoneham bank about 2 months ago. I specifically requested they not send me any mail to my address because of privacy concerns. Two letters with my information have been delivered to delivered to my house. If this is not correct place for assistance with this problem please refer me to where I can go for assistance.******************************* *******************
Business response
05/09/2022
We apologize for the inconvenience and negative experience you are having with StonehamBank. While our records indicate you elected to not receive mail from the Bank, Branch staff typically send thank you cards to customers to show the Banks appreciation for a person/business becoming a customer. If you need further assistance and would like to discuss your experience further please do not hesitate to contact the Bank directly at **************.Thank you.
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