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Complaint Details
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Initial Complaint
06/26/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Selling contaminated cannabis . So I am a medical cannabis user who relys on quality cannabis for ailments and as a part of this program in CT I expect quality and Curaleaf has continued to show not only me but many others how awful of product they bring to market at top dollar prices , with in the last week I purchased two flower products at 40 dollars and 45 dollars both had little to not effects , caused major throat irritation and ear discomfort which in my person experience is signs of contamination sometimes , this is not the first time I have had this issues , its been an on going issue and has gotten worse since they changed from jars to Mylar packaging .. I dont understand what changed because at one point they were atleast acceptable but this Citral Glue 25 percent lacks any flavor or effects , causes intense throat burning likely from a poor cure or mold and this Humboldt sour diesel lacks hardly any effects and also causes significant throat burning and discomfort . Something has to be done if they arent going to bring quality to the market, there are tons of unsuspecting people purchasing this low quality brand at 49 dollars a pop or more . I would like my moment returned to me and for this company to figure this out. Ive had to report them several times now. Its out of hand .Initial Complaint
06/24/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
The Curaleaf website prominently advertises a "50% Off Storewide" sale taking place 6/21/24-6/25/24; but in reality, many items are excluded from this list, specifically in the flower category. In fact, 16 of the *********************************************** do not meet the 50% advertised discount. Same goes for their vaporization products, where at least 20 of the 76 items advertised are either not discounted at all or do not meet the 50% advertised discount. Native industry knowledge will dictate that these are the two most commonly purchased items in any dispensary - flower and vaporization. This represents 33% of total product between these two categories that are excluded from the "Storewide" sale, rendering the use of the word "Storewide" inaccurate and misleading. When confronted, the store representative agreed that "Storewide" is a misnomer and these 36 products are excluded from the deal, and refused to honor the advertised 50% discount on these products when explicitly requested. This is obviously a disreputable business practice that misleads consumers, in a medically-regulated industry nonetheless, with easily provable facts. There is fine print disclaimer regarding the exclusion of certain products; however, the marketing campaign is so conflicting to the spirit of the sale itself, and is certainly NOT "storewide" as advertised.Initial Complaint
04/09/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I submitted an order at 10:52am and was given the order number #********. I received an email at 11:12am stating that the order was ready for pick-up. When I finished working, I attempted to pick up the order but was unable to. I was told that the order was given to someone else. The manager, ******, told me that I took too long to pick up the order so they gave it to someone else. The only policy that I am able to read states that any orders not picked up by the end of the business day would not be able to be picked up the next day. The manager could not show me where or tell me where I could read about what happened to me during this visit. *** placed many orders and picked them up hours later without any problems. The manager would not accommodate me at all even though she was telling me that they gave the order away by implementing her own policy. Im not sure what provoked this, but I do feel as if it were done intentionally. Please make it clear to me where this policy is written or if it even exists.Initial Complaint
02/11/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I purchased 1 oz of what was supposed to be pre ground cannabis for $70. Upon getting this home and opening the package it is completely un useable. It is all stems and leaves. It is what was swept off the floor and should have been thrown away. I tried to get a refund or a credit from Curaleaf in Ware and I was told I couldnt speak to the manager ******** and that they would NOT process a refund or credit me my money back. If it was labeled as shake or trim this would be a while different story but it was not it was clearly labeled on the package as well as the stores website that it is PRE GROUND. There is NO FLOWER OR BUD IT IS STEMS AND LEAVES. No apology from the woman on the phone.Initial Complaint
01/03/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Weight ?? not as advertised I bought 28g / 1oz Shake marijuana Marijuana weight in unopened bag 24g. Asked for Money back, denied ?? for language. The response never discussed the problem, weight / Money back Curaleaf ********************************************* Thanks for your support ??Customer response
01/17/2024
I have not heard from the business in response to my complaint.Initial Complaint
01/02/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Most likely mold on flower. I bought two ounces of it.Initial Complaint
12/20/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
This is specific to Curaleaf-******. Curaleaf ****** advertises false prices on their website, and then collects additional fees at the time of purchase. They refuse to disclose their fees and taxes at the time of purchase. It's false advertising, and it's nothing new for this business or the people who run this location.. Curaleaf also intentionally price gouges on its own products -- compare the prices, including for their own products, at similar stores. They're thieves who false advertise. Take your business elsewhere.
Business response
01/02/2024
Hey there,
We are so sorry to hear about this and would love to discuss this further. Please visit us at Curaleaf.com/contact-us and we will be able to investigate the cause of your issues.
Thank you!
Initial Complaint
12/02/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I am a medical marijuana card holder in **. The Curaleaf dispensary in ****** ** is not keeping stock of Indica flower with the medical properties I need for my mental health disability. Or the stock availability is too expensive for my budget. This has gone on for weeks now.Customer response
12/14/2023
I did get an initial email reply back from Curaleaf. In reply back to Curaleaf I emailed this letter. I have been contacted by someone at the ** ********** of ******** Protection. She is investigating. There still is not adequate Indica flower products available for medical consumers. Recently none at all.Initial Complaint
11/30/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On 11/26/2023 I order 2 half oz bags of shady meringue cake shake from the Curaleaf website for pickup at ************* Curaleaf location. Upon pick up of the order i was given the order in a stapled bag. When i got home I opened one of the half oz bags to see that this was not shake and was actually trim. The 2 half oz bags are also labeled as shady meringue cake trim. There is a huge difference between trim and shake. Shake is a usable and smokeable form of ********* while trim is the unused and unwanted parts of a ********* plant that should not be smoked as it causes health problems. This company is advertising these half oz bags as shady meringue cake shake, when in reality it is a far inferior and useless form of ********* called trim. In the **************** there is a limit to the amount of ********* that in individual can buy within a 35 day period. These 2 half oz bags of trim put me at my *** limit that i can buy. The store refuses to let me exchange these 2 half ozs for something else that is actually shake. The store will only offer a refund but that is not sufficient because my *** ********* limit is already met. I cannot purchase any more weed. They have left me stuck with these 2 half ozs that i did not want and never agreed to buy. This product was and still is clearly labeled as shake on the website where orders are made to curaleaf. It is not ok for curaleaf to hand people a far inferior product called trim instead in a stapled paper bag and refuse to exchange it. I am in pain and i have no smokable ********* now. Curaleaf has stolen from my weed limit me this useless trim. This company is clearly false advertising and this is causing people pain and suffering.Customer response
12/10/2023
I have not heard from the business in response to my complaint. I have emailed the business 3 times now and I also filled out the contact form on the curaleaf website. Nobody from Curaleaf has responded or attempted to contact me. It seems like Curaleaf has chosen to completely ignore my complaint.
Initial Complaint
11/30/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On November 20th, I purchased "expired" flower in sealed containers from, Curaleaf, *** dispensary at the ********************************* ************ ** *****. location. All three products purchased were part of "Black Friday" 30% off weekend sale. The total cost of $145 with (-$44 discount). When I opened the sealed products two were completely rock hard, dried out, crumbling and one appeared to have mold on it. Clearly old and expired products. I've purchased products from them previously and NEVER got anything like this. I filed a complaint request as directed on Curaleaf internal website. I received an email response acknowledging my compliant following week later only after my second request with this #***** and told it would be looked into.I waited another few days with no response then called the store directly and spoke to manager "*******." She was extremely attentive and apologetic and offered and exchange.She called the following to confirm I was coming to their store for the exchange.In route there I received another call from a different store manager (no name) who informed me that they COULD NOT exchange or refund but offered discount points for future purchases, which is unacceptable. The sale products purchased are totally un-consumable, a total refund is being requested with the return of the unused products.
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