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Complaint Details
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Initial Complaint
09/18/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
In July, I purchased a car from Greendale Auto (**** ****** *****). The car seemed to drive well and on the 32nd day (8/9) the radiator support fell off and transmission fluid started leaking. I ordered the part and Greendale auto made the repairs. Within a week I had to return it because there was still a leak coming from the oil pan. The following week, I started to notice a strong vibration and hearing noises from the back while accelerating. I brought it back to Greendale, the owner Douglas test drove the car and said it sound fine but either way my warranty was expired and he said we only cover transmission or engine issues anyways. The next day, the sounds get worse. I had my mechanic do a thorough check, he saw there were parts on the ****** ***** that were not properly installed (forced on). My transmission is also starting to go. There are videos and pictures of the damage and hoses still leaking. I have an exhaust leak. My mechanic is currently replacing my calipers and had a hard time taking it out, it was so warped.
Business response
10/04/2023
Hi *****. We are sorry and disappointed you didn't have the quality experience our customers have come to expect over the years. We end it up buying the car back since costumer satisfaction is our number 1 priority.
Customer response
10/04/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** ****
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.