ComplaintsforAIB Custom Tailor & Alteration
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Complaint Details
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Initial Complaint
08/30/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
The the business being accused of damaging property and not being willing to reimburse or refund money is : A I B Custom tailoring and Alteration THEY ARE LOCATED IN ANNAPOLIS MALL **** ********* Mall ** Suite ****** ********** ** XXXXX. The date of the incident was 8/29/2022. I dropped 3 pairs of ALL suede hi top sneakers off at AIB on 8/15/2022. I gave the older gentleman specific instructions to simply clean the shoes clean the bottom soles of each pair. Lastly to water proof them. Store owner charged me $195 for the services before service was even rendered. When I returned to the store to pick up my sneakers, I began to inspect the shoes and and all was down hill from there. I told the store owner that I had proof (I have the before pictures the shoes conditions before bringing them to be cleaned)he damaged my shoes but he was not trying to admit the mistake was his. He finally decided that he would refund $80 out of the $195 that he originally charged. I want the the entire $195 back because not only did he damaged 2 of the 3 pairs, but he claims he did not remove the shoes laces from the shoes so how could he properly clean the shoes and properly?? Answer he did not. And last but not least I asked for my bottom soles on all three pair too be cleaned. All three pairs of shoes bottoms are still dirty like he never even touch them. So I basically paid $200 and services were not rendered to me in an acceptable manner. What I want from this complaint is for people to know that AIB Custom Tailors & Alterations in Annapolis Mall, Annapolis is a sham when it comes to shoe cleaning and repair. I would also like a full refund of money $195 Not partial refund of $80.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.