ComplaintsforSpiniello Company
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Complaint Details
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Initial Complaint
01/24/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
The event happened on January 6th, 2023. I was driving down *********** in ********* City and a rock came off the top of a truck. I tried to stop the driver. I followed for roughly 3 miles honking my horn and flashing my lights and the driver would not stop. So i took pictures of the truck and of the tag number but the company refuse investigate this situation. They asked me to get an estimate and file a police report (which I did ) and now they are refusing to do anything. They also asked me to write a detailed message, which I did as well.Business response
02/01/2023
Good morning. I have attempted to answer the said complaint. I used the link that was on the paperwork sent to us. I am investigating this incident and so far I have no solid evidence that anything came off of our truck. I have asked ************** to produce some type of evidence other than a photo of our truck and her broken windshield. I asked for phots of the roadway and the address so I can go out and look at the area to see if this could have happened the way she stated. I have asked for a police report and all I have received is a case number. I truly feel sorry for the damage to her car, however, I have no proof that whatever hit her car came from our truck. I am thinking that the car in front of her kicked up something from the street. I will continue to investigate as I explained to ************** and stated I would get back to her. Now that this has been escalated I am not sure if I can still offer that curtsey.*******************************
10:41 AM (2 hours ago)Thanks,
******************************* | Corporate Safety Director
Customer response
02/01/2023
Complaint: 18935295
I am rejecting this response because: I have forwarded my information to bothEric Saint ******* and *****************************. I have not had any assistance only rejection and denial. I have just received the actual police report which I will forward to the company. I really don't understand how they can reject helping me because I reached out to the BBB for assistance. If necessary I can forward the report to the BBB as well. There was no other car in front of me so there is no way that what they are saying could have happened. **** Saint ******* was actually on the phone with me while I was following the truck itself. He spoke to myself and my husband while the incident was taking place.
Sincerely,
*************************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.