ComplaintsforLevel Automotive
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Complaint Details
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Initial Complaint
12/03/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On 9/25/23, $800 was paid to Level Automotive Garage for a refurbished air conditioner compressor for a 2014 Honda Civic Hybrid. This money was to cover the part so that the garage could order it. (Air conditioner was not working in the vehicle). The air conditioner compressor has been "installed" in the vehicle per the shop (no way to verify this), but due to numerous excuses, air conditioner is still not working (at one point, they had the vehicle on their lot for a month with no work done, vehicle was picked up with nonworking air conditioner although we were out $800 at this point,) The car was dropped off again but not worked on due to it needing a wiring harness that they had to order, then it was wrong wiring harness, then the wiring harness had to be reordered, then the mechanic was hospitalized (11/30/23). The car was brought to the shop again on 12/1/23 but still no available mechanic. Ideally I would like the work to be finished without any further excuses but as they do not seem able to handle the work, I would like the money back so that I can take it somewhere else to get fixed. It has already been 67 days and I am out $800. Currently there is no mechanic available to finish the job.Initial Complaint
11/06/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I was in a car accident, took my car to this mechanic, he also operates under the business name Level Automotive and Level Auto Repair. The owner of the business, Bill Watson told me it would cost between 3000 and 3500 dollars to repair, and he needs the money upfront to buy parts. I paid him in October 2022. After all this time he always had some excuse about extra things that needed to be done. On July 27 2023 I went to his shop to have my car towed, I don’t think he has done anything. The car is in pieces and the entire frame is still bent even though he told me he had it straightened out. I asked him for an itemized receipt by text and will not respond. My credit card company has determined this to be fraudulent and has refunded my money. I also had him do work on a truck that I took ownership of in 2022. I paid 5000 upfront and an additional 500 when I picked up the truck after he “repaired” it. The trucks frame is completely rusted out and should never have passed inspection, it is not safe to drive. I am seeking a refund for the 5500 I paid for the truck.
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Customer Complaints Summary
3 total complaints in the last 3 years.
3 complaints closed in the last 12 months.