ComplaintsforPalisades Eye Surgery Center

• Initial Complaint

  02/06/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I have been charged a fee for collections when there were no attorneys involved. In fact, this collection fee of $78.50 was assessed in November, 2022 two months after all open bills were paid. I have attempted to work with billing group to no avail and was referred to *********************, the **** I have placed numerous phone calls, sent faxes and a letter to **************, but have not received a response. Per a recent call I placed on 02/03/23 to billing ***** to check status of the account, I was told that the balance was still on the account with a note saying hold collections. This tells me that it is not resolved. Since no one at the Eye Center has reached out to me to try and resolve the matter, I feel compelled to file a complaint. I am attaching a letter and copies of the bills.

  Customer response

  03/01/2023

  ********** ********* ******* ********* ***** ***************** ******************* ***** **** *** *** **** ** **** ** ******** **** * ******** *** ********************************* *********************************** *** ******************* ******************** ********************* *************************************************************** ** **** ** *** ****************** **********

  
  

  This is inform you that after your involvement I was contacted, via email, by Ms. ********************* from Palisades Eye Surgery Center.  She apologized for not responding to my communications and for the billing error made by their 3rd party agents.  She also arranged for a corrected bill showing $0.00 balance to be mailed to me.  The new corrected statement was received today.  From my perspective the matter is settled.

  
  

  Again thank you for your help.

  
  

  *******************

• Initial Complaint

  10/24/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On 8/23/2021 I had eye surgery. Prior to the surgery, the payment must be made in full. Services were paid in full using my debit card. Without my authorization or receiving a bill, on 9/6/2022 I notice Palisades Eye Surgery Center had deducted $78.33 from my checking account, ref ck. #****. I contacted Palisades on 9/8/2022. I was informed that the customer service representative, Jill would need to discuss this with her supervisor and would get back to me withing a couple of days. In the meantime, Jill asked me to send her a snapshot of the monies deducted from account. I did so. A few days later, i again contacted Jill. I was informed that Palisades would reimburse me my money. A few days later not seeing the reimbursement in my account, I again contacted Jill. She informed me that a check would be mailed to me in the amount of $78.33. To date, I have not received the check. Thank you in advance for your assistance in this matter of reimbursement of $78.33 taken from my checking account without my authorization.

  Customer response

  10/26/2022

  ---------- Forwarded message ---------
  From: *********************** <********************>
  Date: Mon, Oct 24, 2022 at 7:56 PM
  Subject: Re: You have a new message from the BBB of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #********.
  To: Better Business Bureau <info@mybbb.org>
  

  
  

  To Whom It May Concern,
  

   

  Thank you for your response and consideration. I have received a check from Palisades Eye Surgery. Please close out this complaint.

   

  Sincerely,

  Angela ;
  
  

  Sent from my ******

  
  

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