2 Customer Reviews
Review from Ruby F
1 star08/11/2023
Fragrance 11 sent me a broken dirty cologne. I ordered from them because the usual site I buy my item was out of stock. And I read the several reviews not to purchase from them, but I was in a rush and ordered, I got my item, the bottle was sticky and dirty. It has a chip on one corner of the bottle, the twist to spray the cologne was broken so it wouldn't even spray cologne. When I wrote them and told them the issues they denied they sent a defective item and it must of happen in transit. I was shocked that they were trying to say that all those issues with the item happened in transit. It was gross because of how dirty the bottle was and the broken spray nozzle. I would not recommend buying from Fragrance 11. They did tell me to return the item and issue a refund. But they don't do refunds according to other reviews I've read. So I lost $55 and learned a lesson. Not be in a rush and purchase from sketchy sites. Also, there emails were going to my scam folder, so I had to mark them as not scam. That should of been a sign to me.Review from Jonpierre P
1 star12/15/2021
I purchased a Parfums De Marly 3x7.5 ml travel size including case as was advertised from the picture. Once I received it, it was not as advertised. It was Parfums De Marly 3x7.5ml traveling refills without the case. I when to their site and notice the picture had change. I contacted/emailed them immediately. Response below: On Dec 11, 2021, at 6:25 PM, FRAGRANCE E11EVEN> wrote: Dear Customer, I sincerely apologize if you think that the product advertised is different than the one you received.I can also offer you $20 refund and you can keep the product or else, I can create a return for this.Please let m know which option is best for you. Thanks Joshua I emailed them and said that I would except the $20 and wouldn't purchase from them again. I emailed them, called on several occasions and I have not heard from no one. Stay far away from this business
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