ComplaintsforSales Focus Inc.

• Initial Complaint

  08/17/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  We signed a contract with Sales Focus, Inc. in July 2022 for B2B sales. Since the signing, we have paid them $32400 for the services. The initial monthly minimum goal that is in the contract was to get 250 subscribers per month with a target of 450-500 subscribers per month. In 1 year, we have not received a single lead from them. Several people from their company during that year have left their company. Some of them even weeks after hiring them. Initially, their sales agent visited companies in person, but he left the company. That was at the end of 2022. We contacted them again in spring 2023 to relaunch the program with our new strategic plan. Their CEO Tony forced their own sales plan on us and threatened us with legal action if we didn't proceed with his plan for "wasting his team time." It's even more absurd that he originally thought by the email conversation that he was threatening their other client, who had similar concerns and leaked that company email conversation to us. We still finally agreed to pay them on June 23, 2023, as we blindly believed their promises again. After the payment, all their employees who were responsible for our sales left the company, and in 2 months, they have not started with sales with weekly promises to hire new people, fix email scripts, etc. Today is August 17, 2023. We paid them 2 months ago, and they have done nothing in these 2 months and have not started with sales, even in a situation where they knew that the companies who choose our product would make the decision usually in summer. We would like to get a full refund for everything that we have paid. They do not do any sales work as their employees are constantly leaving the company. We, as a client, suffer. This has been the worst company we have ever worked with. Threatening a client with legal action, then after the payment, they do not start any sales as they don't have any people for sales.

  Business response

  08/24/2023

  We engaged with Dr. ***** under a minimum term agreement. We started with an Outside Sales program which we launched within our timeline of 45 days or less.  That was converted to Inside Sales with the approval of the client. The client requested to pause due to them updating the offering and their platform. The client was the one to reach out to relaunch – we maintained engagement during the pause period in order to relaunch at the agreed upon date. For that reason, we pivoted to inside sales strategy to expand our outreach and lead generation efforts. Sales Focus has followed our standard onboarding process to launch. The delay in recruiting came from multiple candidates being rejected by the Customer. As per our agreement, the hiring and recruiting falls under the Sales Focus responsibilities. The process was further delayed by non-responsive client communication.
  We do not have monthly minimum goals in our contract – KPI’s are established, however Sales Focus does not guarantee any goals. Legal action was brought up in reference to the executed agreement. 

  Customer response

  08/25/2023

  
  Complaint: ********
  
  I am rejecting this response because:

  There have been no delays from our side, and all the delays are from the Sales Focus side. Sales Focus hired a salesperson, Jason XXXXXX, to start sales on June 23, 2023, when we made a payment to them. Jason XXXXXX left the work after the payment (he left 2 days after the payment), and to this day, they have not launched the sales. Their CEO, Tony, also threatened us with legal action if we didn't want to do the sales like he wanted to do them (inside sales). We request a full refund. Today is August 25, 2023, and no sales have been launched. Please read the attached documentation/communication.
  
  

  Business response

  08/28/2023

  After conversations for the past week, both parties have mutually agreed to move forward as of 8.28.23 to fulfill the contract. 

• Initial Complaint

  01/16/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I am writing to express my disappointment with my experience working with SALESFOCUS, specifically Roger H*****, Jaime D****, and team. Unfortunately, their performance has fallen short of my expectations -- which is okay. Sometimes partnerships are not a fit. However, it gets worse than unmet KPIs. I found the team to be disorganized and non-communicative, which made it difficult for me to understand their progress or to provide feedback. When I was able to provide the feedback at meetings, I was often told what I wanted to hear... "yes, yes. We're taking notes. We'll be more responsive and improve communications..." Then crickets until the next meeting. Furthermore, none of the promises made by the team were fulfilled, which has resulted in a poor outcome for my project. I spent $6,670.00 on 10/31/22 and received $0.00 ROI. The team doesn't seem to care. It felt like they took my money and we're just bidding their time until our contract ran out, at which time they could say "well, we tried..." I even listened to some of their sales calls ... laughable. 1 minute and 33 seconds where the $5k price tag was dropped to a receptionist. Unacceptable. She's not even a decision maker. This is when I realized we were not a good fit and understood the team assigned to me was likely unable to produce the results promised. I asked to cancel the contract. Roger H***** agreed to send over a refund proposal. Following this phone call, I have been completely shut out by the team, with zero communication from them. This is unacceptable and has left me feeling frustrated and scammed. I have attempted to reach out MANY times now, including calling and texting Roger directly. No response. I've even contacted the founder Tony H****** via ****** **. No response. I called Jay L**** via voicemail, ********, Email... no response. I have been let down by the team that was assigned to my project and feel they likely never had any intent to produce sales for my company.

  Business response

  01/27/2023

  Sales Focus Inc. had a Service Agreement in place with ******** ****, executed 9/13/22 for a minimum term of 4 months with 15 days termination notice.

  SFI has launched the program in accordance with our standard process and contract. We hired a qualified sales rep per the profile that was developed in the Kickoff meeting. The sales agent had specific experience relevant to the client's product. The Sales Agent was preapproved by Victoria Racca. Roger H***** was assigned as the Floor Manager and Jamie D**** as the Business Development Manager on the program.
  Weekly calls were in place as per our standard process and KPI's and activity metrics were shared with the client weekly per contract. Standard client communication was delivered by Sales Focus Inc. In addition, the sales rep made a sale. The accusation of no communication is false - our Sales agent had been in daily communication with the point of contact from the client the side.
  Unfortunately, if a product does not sell we cannot always control the market. This is a new product in a new industry - our sales agent did the best to their abilities by achieving KPI goals.
  Once the client expressed their dissatisfaction after only 3 weeks of services, we attempted to adjust and invested in additional resources, however the client requested we stop services. In good faith, we allowed ******** **** to terminate the contract prior to the minimum term without any penalties.

  Customer response

  01/31/2023

  
  Complaint: ********
  
  I am rejecting this response because:
  
  This response is filled with deliberately convoluted responses. We signed on with SalesFocus in OCTOBER and by Christmas they hadn't made a single sale. This is not a new product to the market and since taking sales back in house have sold over 25k in the month of January, so Id love to know how the PRODUCT doesn't sell well? Does SalesFocus have any empirical data on this? The truth of the matter is: SalesFocus simply was unable to meet their own KPIs and refused to ask any questions regarding the service despite repeated requests for communication. They also refused to follow a proven sales script and instead cold-called non-decision makers (read: front desk / reception) to fulfill their "calls per day KPI". This is a FARCE, hard stop. This company made no real effort to get me a return on my investment and stopped communicating with me entirely once I said I wanted a refund. 
  
  The idea that they did the BEST they could and made zero dollars in return is laughable. Sales is supposed to be their bread and butter... Actually, their bread and butter seems more likely to be made off the backs of unsuspecting small business owners they want to scam out of thousands of dollars with promises they are incapable of keeping. 
  
  Sincerely,
  
  ******** *****

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