ComplaintsforThe Whiting Company
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Complaint Details
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Initial Complaint
01/01/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I contracted work with The Whiting Company in March of 2022 to replace windows, a door, and gutters on my home. A number of complaints need to be addressed: 1) Damage to my home was caused by the unlicensed subcontractor hired by the Whiting company. Aluminum siding was damaged on all sides of my home 2) The company did not properly install the windows. They did not install insulation. 3) The aluminum capping around the outside of the windows was badly installed, dented, crooked, and incorrectly installed that will allow water intrusion. 4) During one attempt to inspect the windows, the Whiting company damaged the frame of one of the windows. The Whiting company has become unresponsive and has not provided a remedy to above isssues. I filed a complaint with the Maryland Home Improvement Commission and attended a formal mediation session in June of 2023 which documented in writing a number of steps that the Whiting company would take and they have not done that work. I filed a claim with the Whiting company's insurance and they have accepted liability but will not cover all of the costs due to a workmanship clause in his policy. I have obtained quotes from a third party contractor for the damages caused to the home and to correct the workmanship issues.
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Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.