ComplaintsforHertz Car Rental
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Complaint Details
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Initial Complaint
10/17/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
On 10/15/22 I returned their vehicle. Their location does not have a specific drop box for hertz keys. I called the corporate rental extension line, the person on the corporate line told me to lock the key in the glove box. today I get was informed that they are charging me an extra 52$ for today despite the fact that the vehicle was returned and then charged an extra 78 dollars in for a lock out service call for the fact that i did what the person on the rental extension line told me to do. I will gladly pay the amount of the rental but I want a refund of the 130$ that I am being fraudulently charged.Business response
11/29/2022
Business Response /* (1000, 9, 2022/11/03) */ in regards to this the company will be refunding the customer the lock out charge.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.