ComplaintsforEldersburg Veterinary Hospital

• Initial Complaint

  01/23/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  On January 5th, 2024, I had an appointment set up with Eldersburg Veterinary Hospital, our family vet for our dogs. This appointment was for stray cats on my small farm that were left by the previous owners. I had called the vet and let them know the visit was just to get the cats a rabies vaccine so that they would not get my other animals sick. I had a long conversation about the cats and how they were strays, and they put in their system that all I was looking for was the rabies shot for the cats. When they called to confirm a few days before the appointment, I again reminded them that the appointment was only for the rabies shot, and they said they understood. On the 5th, I had an emergency and couldn’t take the cats, so I had my 19 year old son run them in, which I have had done before for my dogs. I told him they were aware that the cats were just getting the standard rabies vaccine. When my son went to the office, he also mentioned to the vet that all they were supposed to get was the rabies vaccine. He then let the vet do what he thought went with the standard for my request. The vet, without discussing it with me, chose instead to perform full and complete tests for a new animal at their office without getting prior approval from me for the changes, instead relying on my son to make those decisions. In spite of the knowledge that I had requested no less than 3 times, the rabies shot alone. My son thinking this was what I had asked for, didn't know to say no because he believed this was what was previously discussed. At the end of the appointment, a small vaccine that should've cost less than $200 wound up costing our family $700 as they threw on all these additional things. I called and asked for a reconsideration of the bill, but they denied it even after they admitted to me and my husband that their receptionist failed to tell the vet my request and dropped the ball. They blamed my son for not knowing enough to say no.

  Business response

  02/15/2024

  This is the email communications between us and the owner. If you need any medical notes from the exam let us know.

  Amy *****

  Customer response

  02/17/2024

  
  Complaint: ********
  
  I am rejecting this response because: they didn't do anything to help the situation only provided the emails between us and them.

  
  Sincerely,
  
  **** ******

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