ComplaintsforEmpire Plumbing Service LLC
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Complaint Details
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Initial Complaint
12/14/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On May 31, 2021, Empire Plumbing came out to replace water valves for the washing machine. That action was completed, but the plumber neglected to put the drain hose back onto the drain pipe. On June 3, 2021, I started a load of clothes and the machine started its rinse cycle, and the water drained on my floors instead of in the drain pipe. On June 8, 2021, I filed a claim with the *********** Insurance company. Empire Plumbers paid for the damages of my floors but neglected to reimburse me for my co-pay of $250.00. *********************, Subrogation Adjuster has been pursuing this company with no success. Now, I am pursuing my cost through another avenue. I will be satisfied once I receive my $250.00 for services rendered through **** *** to repair damages. I have provided as an attachment the estimate from serve pro that has been paid and it will show the $250.00 co-pay that I paid which has not been reimbursed to me. If the plumber had not been in a hurry to get to a more expensive job and be so careless I would have not gone through all this aggravation. My summer was a complete nightmare. Empire Plumbing needs to be held totally accountable for their employees unprofessionalism.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.