Customer ReviewsforThompsonGas, LLC

I love Mrs.Lisa she's so sweet and understanding gets whatever you need done she goes the distance.Tim and Adam are also hard workers they have helped me out alot.

We used Associated propane for our residential propane tank here in #sonomacounty for many years. It was a smooth, good experience; they would come fill propane tank, charge card on file and all was a consistent positive customer experience until it wasn’t. Associated propane sold-out to big corp. Thompson Gas, which was the beginning of the end for us and many of our neighbors. Around March 2024 Thompson Gas un-enrolled all credit card auto-pay accounts to force those customers to re-enroll and signature accept their new “policy” that included charging customers a 1.99% fee for those using a credit card for payment. In the State of California it’s ?????????????? to charge customers any sort of processing fee for customers who use a credit card for payment. Of course, Thompson gas phrases the fee as a “convenience” fee to shift around State laws. However, what they are doing under the guise of “convenience fee” is still illegal, using certain words doesn’t mitigate the harm they are doing to customers. A "convenience fee" Is a fee that merchants are allowed to charge ???????? if credit cards were not their primary method of payment and they are making an exception for their customer, a ”convenience” allowing/accepting a credit card as a non-standard payment. Associated propane required credit cards as a primary payment method for years, when Thompson Gas took over they incorporated the same payment processing method. Credit card payments have been their primary method they are not making any new “convenience” for their customers, hence they are not entitled to receive “convenience fee” for credit card payments. Further, they don’t itemize that fee on your invoice! They just add it to the total when charging your credit card and send you an invoice that omits the “convenience fee”. Besides harming customers with the illegal fee, they continue their libelous behavior by failing to comply with transparency merchant laws

The worst co. I have ever dealt with I never heard of a gas company charge 150.00 to pick up there rental tank that they own when I don't need it anymore. Thomson propane is a big reap off.

Thompson Gas was servicing my home in Holly Springs NC. I moved and there was a large amount of propane gas still in the tank. The tank was rented and the new home owner connected to natural gas from the city after I moved. Thompson Gas and Oil told me they could not refund my propane because they charged me over $300 to come get their tank and take the propane out of it. What a bunch of crooks. I will burn wood in my oven before I ever do business with these thieves again

Awful company. I purchased my home 9 years ago. Didn’t hear a thing. I saw a guy wondering around my yard and threatening to take my take. I asked him for proof of contract he left. Office called. I asked for proof of contract. Nothing. They sent a bill 5-1-24 I called and emailed asking for a proof of contract. On 5-24-24 they finally sent me a copy dated 2008. Threatens to take my tank. Same day I received a notice from a collection company. All I wanted was proof before paying a bill. My legal right. So in 30 days they sent me a bill. Sent it to collections. Sent me a late fee. Finally sent the copy of contract 24 days later and all they do is threaten to take my tank. I can’t believe this kind of business tactics. Do not use them.

It has been 12 days since propane was ordered and paid for but we still have not received the propane. Thompson Gas delivered to a customer that lives 5 miles from us, why could they not deliver ours on the same trip? We called Friday the 19th and we told that we were scheduled for delivery on Sunday 21st but then we called on the 21st and was told we're not scheduled for Sunday! We told that she would "try to move us up the list"! We locked our price in back in the summer so it seems the customers that are paying the higher price amount are the ones being served before the customers locked into the lower rate. Why is it we are out of gas but customers that paid $125 additional charge and living 5 miles away from us were delivered propane and we were not? This company does not deserve even a one star rating! Why did they wait until a severe cold weather event to realize they don't have a plan!? Why do they not service areas instead of a list that keeps being revised and changed? Management knew a week ahead of time that severe weather was coming but did nothing to prepare for it. Now they have numerous people, some elderly, scared, out of gas and cold. Thanks Thompson Gas for your inferior service and management.

Absolutely ******* useless *****. Have my kids shivering at home. Need to make a Request for gas when your tank is 100% full, because you might just get a delivery once it's empty. **** this company.

Received a termination of services letter due to a managers personal vendetta against my family. Letter dated for 12/28/23 but not put in the mail until 1/4/24. Which is ironic being I ordered gas on 1/2. No doubts the manager falsified the date on my termination letter. Sent an email to people of the company which conveniently no one received. My delivery order that was put in was also deleted. Sent another email from a different email to all the same people as the initial email. Someone emailed that they would call me but because I said I was recording the call she didn't call nor did she let me know she wasn't calling until I sent another email. This company definitely has something to hide.

First I go to get a quote on installation. I like the number and proceed with their service which I've done nothing but regret. They install my tank and send a ridiculously high bill from the initial quote. I go to their location to ask what happened. They tell me they will speak to the manager. I hear nothing for about 6 weeks. No email, letter, or call. The price gets adjusted but its still significantly higher than the first quote and by the time they notify me, they added a late fee. Which I had to argue to have removed because they never contacted me about the new bill. Fast forward 6 months and I'm smelling propane. I know it was a leak from the tank and my tank was empty. They send one of their clowns to come look at it and he says it's because I'm out of propane and proceeds to write me a bill. I said it's leaking at the tank to which he checked a second time and sure enough there was a leak on their initial installation. So now a tank that generally last me 9 months lasted me 6. They said they would compensate me for their error. By my math 6 is ? of nine. By their math that's 10 gallons. Completely disgusting with their incompetence I tell the manager I'm done with them and tell them to take their tank off my property. I asked how much do you think you're going to charge me for that? His reply was you will not be charged for the removal. From the time I got my 80 gallon drop to the time they pick it up I used 20 gallons. With their bullshit 10 free gallons I used 10 gallons. And what do I owe when it's all said and done? 180 some odd dollars. They gave me a 47 dollar credit on 60 gallons and charged almost 90 bucks to collect the tank. Nothing but deception, manipulation and incompetence.

An amazing company to work with. The customer service reps that answer the phone are knowledgeable and have always made recommendations based on my needs. Their new system that they have in my area has saved me so much pain and heart ache that I have had in the past with other propane companies. It is also nice to have a local office that is open when I have time to go by in person. My other propane company closed their doors and are entirely too hard to get a hold of! Thankful for a local company that cares!