Customer ReviewsforRoy's Quality Car Care, Inc.

Manager named Mike charged us twice for services for a total of 365.73 that he tried to scam me for. When I took my car in we agreed on 340. For a tie rod end. He kept the car for two weeks and called me and said it was 2500. And the car is done. He never got permission to work on car which is illegal. This goes against law code #XX-XXXX. Also he had me sign a payment arrangement and did not give me a copy of maryland privacy act which is also required. Next he called and threatened to charge my visa card for what we owe without permission. To top it all off is my car is still making the sound it was when I took it in.!!! Never go there!!!!

We have this customer on video agreeing to the service she received and also we have a signed service agreement form for the repairs. (Copies are available) This customer agreed to make payments on the repairs that were completed 06/17/2022. She provided us a copy of her driver's license, her mother's driver's license and her mother's Visa card for us to take payments. She is arrears with her part of the agreement and refuses to make any more payments on the account. We have contacted our attorneys and are planning on filing court papers and a class action lawsuit against her for this matter to be resolved. We have attempted to contact this customer on numerous occasions to resolve this matter, however she refuses to discuss anything with us. She was provided copies of all repair orders, repair invoices and the agreement for payments to be made. The customer was not charged twice for any repairs and she authorized all repairs over a recorded telephone line. Also we have her on video agreeing to the payment agreement on her bill since at the time she had no money to pay for the vehicle. We attempted to assist this customer by agreeing to the payment (which normally we do not do) yet she has not kept her end of the bargain.