ComplaintsforJ. Richard Lily MD ABFP and Associates
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/07/2022
- Complaint Type:
- Order Issues
- Status:
- Answered
I have been a patient at Dr. Richard Lilly and Associates for quite some time. We are required to pay a copay before services are rendered. October 21, 2022, @ 10:30 am, I had an appointment and I paid my copy before being seen as required. I have complained on numerous occasions about being billed after every Dr,'s appointment. I believe that this doctor's office is double-charging patients. I need help getting this issue resolved. I asked for my account to be audited, due to the continuous bills. I would like for my account to be reimbursed for the copays that I paid twice. This is not only happening to me but to several other patients that patronize this practice.Business response
12/07/2022
December 2, 2022
To Whom It May Concern,
This letter is written in response to the letter sent to you by our patient, ***** ****. For clarification and to show in print, we have not doubled billed and that all her payments have been posted to her account, I have attached a copy of her bill from 2019 to present. It is our office policy and the contractual agreement with the insurance companies that we collect the copay at the time of the visit. However, in reviewing her bill you can see she did not always pay at the time of the visit. This would result in her receiving a bill in the mail.
I know I personally spoke to this patient and thought her concerns were addressed at the time of the conversation, as well in giving her a "courtesy adjustment" for one of her copays because it was a hardship for her at the time. (See number 13)
It is my hope that the attachment will help clarify **** ****'s concerns as well as substantiate the fact we do not and never have "double billed" her or any other patient.
Please let me know if you need any other information or if I can be of any other assistance. I can be reached at *** *** **** x****.
Sincerely,
Cathy F*****
Senior Office Manager
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.