ComplaintsforVisiting Angels Hyattsville
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Complaint Details
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Initial Complaint
05/06/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
The Visiting Angels, ******************, Hyattsville, MD ************ provide a care giver to care for my spouse who has Alzheimer. She is 88 and I am 91. The caregiver works from 10am-2pm Tuesday through Friday doing hygiene, house hold and breakfast and lunch for my wife. She has been working for us for about 2 weeks. This afternoon, after placing my wife in her bed, she finished for the day and left. I was in my bedroom at the time. When I came out of my room to check on my wife, there was feces on the carpet of her bedroom, in the hallway and in the living room.. I immediately called the manager of the company complaining and asked her to have the care give return and clean up the feces. The care giver returned, said she did not see the feces; that she probably dropped them after taking her diaper off and walking from the bedroom to the kitchen trash can.. When asked to clean it up she refused. I naturally got angry, but not abusive as anyone in that position would have. and told her to leave and that she was terminated. I then spoke to a Ms Nicole G****** manager or owner of the Visiting Angels franchise . Instead of being sympathetic under the circumstances, she terminated my contract because she did not like the way I talked to her employee...Absolutely ludicrous. I am a senior citizen, U.S. **** veteran, a 36 year ********** of ******* employee and did not deserve that unprofessional and unfair reply....I just wanted to report this event as a service to those individuals who may be considering employing this company. I talked to the Corporate Hqs, but they informed me that it is a private franchise and very little they can do except bring my complaint to the attention of the franchise owner. I now have to go to the expense of getting the carpet cleaned in 3 rooms. I have photos of the feces in the carpet if needed.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.