ComplaintsforThe Business Side Inc.

• Initial Complaint

  12/12/2022

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  I visited ******************** on September 28, 2019. I had a medical consultation. At that time I had health insurance which would have covered the visit. I have had good health insurance through my father since I was a young girl. I have never not had health insurance. Fast forward to 11/30/2022. I received a bill for 80$. I called the Business Side to discuss this bill. The Business Side claims that I did not supply my insurance card at the time of service. I am pretty sure that I did show my card (which would have covered the service). If I had not presented my card, payment would have been requested at the time of service. Over the past three years, The Business Side never once reached out to me alerting me that there was a problem or that they needed more information about my insurance provider. The Business Side claims that they can no longer file the claim because too much time has passed. I can not file a claim for the same reason. I do not believe that I should have to pay a bill that exists due to the incompetence and poor communication of the Business Side.

  Business response

  01/10/2023

  ---------- Forwarded message ---------
  From: ***************************** <***************@thebusinessside.com>
  Date: Mon, Jan 9, 2023 at 3:00 PM
  Subject: Complaint ID ********
  To:  drteam@mybbb.org <drteam@mybbb.org>
  Cc: ***************************** <*************@thebusinessside.com>

  
  

  To Whom It May Concern, 

  This email is in regards to Complaint ID ******** against The Business Side, Inc. We have reviewed the complainants account in full detail, and see that she  provided insurance coverage. An internal issue occurred where the insurance card copy did not make it to the correct billing team, and the account was logged as self-pay by the billing office. Because self-pays are collected at the time of service, an account statement was not previously sent. An account statement was mailed to her in error in November 2022 due to a system setting. When the complainant called to inquire about the statement in December, our customer service team could not see the historic account detail of the system issue at the time of call. We sincerely apologize for the account error and the complainants experience. We have corrected the issue on our end and the account is now at zero balance. Attempts were made to call back the complainant at the number provided but the call was not picked up and there is no option for voicemail. An attempt has been made to reach ******************** via email and inform her of the same. The complainant may respond to the email we sent her regarding this case, or to our billing inquiry line where we have updated notes in her account, and we will be able to discuss the correction made and provide a copy of her zero balance account. Thank you and have a great day.

  Best,

  *****************************

  Chief Operating Officer

  Hospital Revenue Cycle Solutions

  The Business Side

  Customer response

  01/10/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *********************************
  

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