ComplaintsforOld Line Chimney Sweeps, LLC
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Complaint Details
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Initial Complaint
01/06/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
Complaint Against,
Oldline Chimney Sweeps
PO Box 933
Pasadena, MD 21122
www.oldlinechminey.com
*Took Picture of chimney
*Took picture Heating (oil)
*Said would refer problem to his masonry man
billed me $290.00 no work done inspection only
Have there been any other complaints
***** ***** ************
Business response
01/24/2023
Old Line Chimney Sweeps LLC
12:19 PM (2 hours ago)
to me
We are sorry that Mr. ***** was inquiring about us. We went out on December 14, 2022 for an inspection of his chimney. My service manager looked over the chimney and found severe structural damage to the exterior of the chimney. At that point, we referred our mason on staff to come out and look over the chimney to make repair recommendations. My mason had to call several times between December 15 and December 30th to get an appointment to go back out to look at the chimney. When he got a hold of the customer he went out on January 7, 2023. We then mailed Mr. ***** his estimate on January 18, 2023. We also followed up with a phone call. We do not have a way to email him as he does not have an email address so we rely on telephone calls and US mail service.
I was made aware of this complaint with you on January 20, 2023 via email. I called right away. I was confused because we spoke to Mr. ***** on January 18, 2023 that we were mailing his estimate and he said he was looking forward to seeing it. There was no mention of any problems with us. After reviewing this I do not see any problems that occurred, and hope that this answers any concerns you may have.
Thank you,
Shelley *****
Owner
Old Line Chimney Sweeps LLC
P.O.Box 933
Pasadena, MD 21122
(410) 360-3311
www.oldlinechimney.com
"Sweeping the Old Line State"
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.