ComplaintsforThe Crossings at White Marsh
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/11/2023
- Complaint Type:
- Order Issues
- Status:
- Unanswered
Wednesday December 6th, I went to the leasing office and placed a work order for pest control to visit my apartment. That morning I had seen two mice, one of which crawled l directly underneath my front door. I requested at that time that the maintenance staff bring me sticky traps until the pest control came to my apartment which I was told was going to be on Friday December 9th. I never received the sticky traps. I then invested in traps and baits using my own money. The leasing or maintenance staff never reached out or contacted me to confirm that I had received the sticky traps. The pest management left a note that they were in my apartment on December 9th. However, within 24 hours I saw three more mice. One crawled through the burner of my stove, one crawled underneath the stove & I have a video of one crawling from the bottom cabinet. I'm deeply concerned that my apartment is no longer habitable because I have an ESA and these rodents pose a threat to myself, someone with asthma and to my ESA as he is home during the day alone. These rodents can also be heard scratching and moving in the cabinets. I believe there is a rodent infestation in this building as well as on the property. The management office is not doing enough to remedy the situation. When I request pest control I'm required to border my ESA which is an additional inconvenience. This is stressful, and the leasing office does not seem sympathetic as I am not the first person to make this complaint about the rodents. At the time of my request, 3 additional residents were on the list for the same issue. I have images and video of a rodent less than 24 hours after my apartment has been treated. I also requested that under my stove and under my dishwasher be sealed by the maintenance staff neither of this has been done as I saw another mouse crawl under the dishwasher today. Rodent infestations are a clear violation of the lease agreement.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.