ComplaintsforReliable Auto Care Inc.
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/03/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I called this auto repair company for a quote on a specific repair for a vehicle. They looked up the vehicle with the vin, but then said they wouldn't provide a quote over the phone. I called several companies, and they were the only one unwilling to provide a quote. I left a 1-star review on Google maps, stating that they refused to provide a quote for service over the phone. They responded publicly to the review stating it was inappropriate to leave the review. They made a point of using the full first and last name of the person the vehicle is registered to --- which I did not give them. That's highly inappropriate, and probably legally prosecutable since they presumably used their access to vehicle ownership records to get it. They should never do that again, and should amend their response to the review to remove the vehicle owner's personal information.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.