ComplaintsforNew Innovations Auto Body Shop, LLC
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Complaint Details
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Initial Complaint
01/31/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I hit a deer on 9/30/2022, and reported my incident to *****. Khans Collision Center had availability to work on my truck, and I am new to the area, so I took my truck there. I waited until almost December before they had the parts, and when they completed the repair work, Khans informed me my truck would not start. They had to move my truck to their parent repair shop in Maryland to try to find out why the truck would not start. On December 14, 2022, Khans notified me that my truck was ready. I picked up my truck, and drove it home. On the drive home, my check engine light came on. I notified Khans and sent them pictures of my dash on 12/15/2022. They had my truck for another couple weeks, and then notified me the check engine light issue was resolved. I picked up the truck around Jan7, 2023. A few days after picking up the truck, I noticed my AC was blowing hot air. I notified Khans, and returned the truck. Khans asked me to deliver the truck on Jan14, 2023 to be repaired again. I delivered the truck, and they notified me on Jan20, 2023 that the truck had been repaired and the AC was blowing cold air again. I picked up the truck on Jan20, 2023. I drove the truck home, and parked it in my driveway. I did not start or drive the truck for a week, and on Jan27, 2023 went to start the truck...the check engine light is back on AND the truck will not start. My truck was still driveable after my animal accident, and now it will not start. Khans Collision Center has taken what should have been a minor front end repair, and completely destroyed my truck, which I still owe quite a bit on. I have had the truck a little over a year total, and just had the 40k maintenance done on the truck prior to my Sept accident.
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Contact Information
4720 Saint Barnabas Rd Ste B
Temple Hills, MD 20748-4665
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.