Customer ReviewsforNew Innovations Auto Body Shop, LLC

Title: Terrible Experience with Innovation Auto Repair. I recently had an extremely disappointing experience with Milton Garcia and Innovation Auto Repair at 4720 Saint Barnabas Rd in Temple Hills, MD and I feel compelled to share my story to warn others about their unethical practices. To begin with, I contacted Innovation Auto Repair to discuss check engine light diagnosis repair for my vehicle. They requested a deposit upfront, which I reluctantly paid, trusting that they would fulfill their end of the agreement. The mechanic misdiagnosed my problem and recommended an unnecessary repair. I was told to bring the car back at a later time. I did not allow him to perform the repairs after calling immediately back and he telling me the items I put a deposit on would not resolve my auto issues. And I would have to have more work done. I am not confident this mechanic can address my issues and did not address my complaint to return my $400.00 paid because no repairs were done. My money still has not been returned. Days turned into weeks, and despite numerous attempts to contact and collect my money from the repair shop, they remained unresponsive. After countless conversations, voicemails, sent texts, and even visited their physical location, only to find Milton Garcia was never available or closed during their supposed business hours. It became evident that they had no intention of returning my money. The lack of professionalism and disregard for customer service displayed by Innovation Auto Repair is truly appalling. Not only did they fail to provide the service, but they also refused to return my hard-earned money. This experience has left me feeling frustrated, betrayed, and taken advantage of. I strongly advise anyone considering using Innovation Auto Repair to think twice before entrusting them with their vehicle or money. Their deceptive practices and complete lack of integrity make them an unreliable and untrustworthy choice for any automotive repair needs.

Dear ********* Thank you for bringing this matter to our attention. It seems there has been a misunderstanding, as we do not have a record of servicing your vehicle at New Innovation Auto Body Shop. We believe you intended to review Innovation Auto Repair, which is a different business not associated with us.We appreciate you correcting the review on ****** and kindly ask you to do the same on our BBB profile to reflect the accurate business. If you have any further questions or need assistance, please feel free to contact us directly.Thank you for your understanding.Sincerely,*********** New Innovation Auto Body Shop

Title: Terrible Experience with Innovation Auto Repair. I recently had an extremely disappointing experience with Milton G***** and Innovation Auto Repair at 4720 Saint Barnabas Rd in Temple Hills, MD and I feel compelled to share my story to warn others about their unethical practices. I had initially chosen this repair shop based on their seemingly reputable online reviews and recommendation from a friend. However, my experience with them has been nothing short of a nightmare. To begin with, I contacted Innovation Auto Repair to discuss check engine light diagnosis repair for my vehicle. They requested a deposit upfront, which I reluctantly paid, trusting that they would fulfill their end of the agreement. The mechanic misdiagnosed my problem and recommended an unnecessary repair. I was told to bring the car back at a later time. I did not allow him to perform the repairs after calling immediately back and he telling me the items I put a deposit on would not resolve my auto issues. And I would have to have more work done. I am not confident this mechanic can address my issues and did not address my complaint to return my money paid because no repairs were done. Unfortunately, that was the last time I heard from them. Days turned into weeks, and despite numerous attempts to contact and collect my money from the repair shop, they remained unresponsive. After countless conversations, voicemails, sent texts, and even visited their physical location, only to find Milton G***** was never available or closed during their supposed business hours. It became evident that they had no intention of returning my money. The lack of professionalism and disregard for customer service displayed by Innovation Auto Repair is truly appalling. Not only did they fail to provide the service, but they also refused to return my hard-earned money. This experience has left me feeling frustrated, betrayed, and taken advantage of.

Dear ********* Thank you for bringing this matter to our attention. It seems there has been a misunderstanding, as we do not have a record of servicing your vehicle at New Innovation Auto Body Shop. We believe you intended to review Innovation Auto Repair, which is a different business not associated with us.We appreciate you correcting the review on ****** and kindly ask you to do the same on our BBB profile to reflect the accurate business. If you have any further questions or need assistance, please feel free to contact us directly.Thank you for your understanding.Sincerely,SUHBAT New Innovation Auto Body Shop