ComplaintsforNovus Auto Glass
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Complaint Details
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Initial Complaint
03/26/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On 3/19/2024 I went to NOVUS glass for a windshield replacement through insurance. The windshield replacement was done in roughly and hour and upon getting in my car I noticed there was scratches in the soft plastic of my dash. I went inside to speak with the owner. He was less than helpful and stated his tools wouldve cause more damage than the scratches I have and theres no way it was his fault. The windshield has never been worked on prior. The dash was in immaculate condition and theres no way they suddenly appeared while he did this job without it being related to said work being done. Im extremely unhappy and was a repeat customer. This is not how you do business.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.