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Complaint Details
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Initial Complaint
06/14/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
This business failed to fulfill my order and delivered to me a wrong item. I requested either delivery of the correct item or a refund. The owner, ***, refuses to honor our contract and will not resolve this problem. I contacted him multiple times through email and telephone without results.Initial Complaint
04/27/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
I haven't received skylights or a date for delivery March 16, 2023 Hello *****, the large skylight in 3/16 tinted bronze is $268.95 and the smaller one is $84.95 plus $80.00 crate fee and $231.45 shipping for a total of $665.35 and have attached our CC form for if you decide to order or we can email a paypal money request, thanks."Please Note" We do not recommend drilling or s******* acrylic skylights or domes as a method of installation.Delivery: ***** business days (Mon-Thurs not including Holidays) plus transport time.Terms: **** or Mastercard EZ Tops World Wide Inc.Regards Holiday ************** Toll free phone ************** Toll free fax On Mar 16, 2023, at 5:18 PM, ******************* <*********************> wrote:Name*: *********************** Email*: ******************* Phone*: ************ **************** Message*: I'd like a quote on 2 Bronze skylights please...1- A31 1/2" x B47 1/2" C35 1/2" x D51 1/2" 6" Tall 1- A21" x B21" C25" x D25" 5" Tall Thank you ********************** Intuit www.intuit.com Payment Receipt from EZ ********* ********************************************** Yahoo /Skylights EZ ********* ********************************************** <**********************************>To:******************* Mon, Mar 20 at 9:57 AM Please find our payment receipt attached to this email.Thank you.Have a great day!EZ ********* ********************************************** EZ ********* ******************************************************************************************** FromDavid ***************************************************************:03/20/2023Reference No:Invoice NumberInvoice DateDue DateOriginal AmountBalancePayment***** 03/ 20/202303/20/2023665.35665.35665.35 Memo:Amount Credited:$0.00Total:$665.35 Invoice #***** I called 4/17/23, talked with *******, was told they're waiting on materials to build crates, will receive an email when shipped. I've received nothing.I've canceled purchase w/credit card company.
Business response
05/01/2023
Hello *****, sorry we were so late shipping, estimated times sometimes fall through the crack with material supplies, again we do apologize for such long production times.Customer response
05/01/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
***********************Initial Complaint
02/01/2023
- Complaint Type:
- Order Issues
- Status:
- Answered
I ordered and paid for a skylight man called he said they would send confirmation on payment to my email and what I ordered never received tried calling number back said there was no caller Id called another number no call back emailed more than once on calls and emails no reply they just outright took my money cause when man was still on phone said it would be delivered 25 th no nothing your help in this matter would be greatly appreciated thank you *********************** it was ****** paid with my ********* credit union credit card on the January 9th also I have reported to my bank on this matter I never received a receipt just the charge to my cardBusiness response
02/02/2023
Hello, I am not sure when this complaint was filed but he is partially right that the order was supposed to ship (not delivered) by January 25th and because of his urgency, we refunded his money as we could not satisfy his delivery of the skylight do to supply of material is back logged, his refund was completed January 30, 2023, so I assume he does not read is emails, thank you.Initial Complaint
07/19/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Purchased a skydome for my ******** it goes over the shower. Was told it was not see through. Delivery and production was **** days and up to 5 days shipping. Only to wait 11 days past the delivery and production timeframe. I received the item and it is definitely see through. Rep stated I should get it tinted or spray it. That was not an option. So the option was for me to purchase a white one as that is the only one they sell that is not see through. I was told a prepaid label would be issued for the old one. Which it was but it was canceled. It was agreed that I would pay upfront for the new one. Instead of waiting for the original one to get back to them as they would need the item back before making the new one.I did t want more time to lapse. So I paid for the new white one in full. Expecting to return the other one once I got the correct one. Which I was I was told I would I would be contacted before it shipped. So I could give the updated address. Never was contacted and then it was delivered to the wrong address and had to pay to ship it again. Contacted merchant for label and was told no and that I agreed to keep it for a 29$ discount. Which is not accurate. I was under the impression I was given a discount for all the s**** **** Which is the least that could be done. Asked for a supervisor and no response. Then I finally was emailing the owner Holiday which I cant validate and instead of that person hearing what transpired it was if I was speaking to myself. Was told to go ahead and process the disputes. No one at this company takes ownership of their mistakes. I still spent money with them and yet still not valued. They were accepting the sky dome and supplying a label at their cost prior but dont want to accept it now? After how patient and expenses Ive accrued? Take ownership of your employees mistakes. Find out all the facts. Item is still brand new in its original packaging.Business response
07/19/2022
Unfortunately there are no recordings of phone calls which makes it he said she said. The original skylight that was ordered was somehow confused that tinted bronze meant opaque, which the only color any skylight manufacturers make are clear, tinted bronze or grey and translucent white, we don't know why the customer could confuse the pictures on the website her and her husband found the skylight, her invoice said tinted bronze right on the invoice we emailed when she ordered, when she received it she commented that we told her you could not see through it, over emails and phone calls she agreed to a partial refund on the one she received and ordered a white one for when they got back from their trip, the white skylight was received by customer before their trip and than wanted a full refund on the first one after we had aleready refunded a partial on the skylight, renigging on her verbal agreement to keep the tinted one she ordered. You can browse the order page on the size skylight she or her husband originally ordered https://www.eztopsworldwide.com/RRV16.00x24.00.htm and hope this helps clear up the original skylight not being opaque! or a not see through tinted material.Customer response
07/19/2022
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQYour rep was told we were never to the website. As we placed the order through him based on his information. Not through a website. He took my payment over the phone. Why would I want someone to be able to see me naked in the bathroom? In regards to my trip how could I go in a trip if I have a big hole in my roof. As I stated the see through item you claim I wanted is brand new in its box. Please stop lying about the facts and take ownership of the mistakes. Havent you wasted enough of my time. This whole thing took months. Which I patiently waited even after being lied to about the arrival dates. ******* is quick to act as if he didnt do anything wrong yet I had to call him out on his lies. Then he conveniently stopped responding. What ethical company does that? I spent more money with your company and accrued additional shipping costs that I was not suppose to. Do whats right for once!
Business response
07/20/2022
We have issued a full refund even though a copy of her agreement on paypal was recorded when she agreed to keep it, wishy washy customer who thinks someone is going to waste time to climb on her camper to look down through a skylight, pretty far fetched.
Invoice Sent
June 15, 2022 at 1:54:53 PM EDT
Transaction ID: *****************
Payment Status: COMPLETED
Gross amount
-$28.95 USD
We don't have a mailing address on file
Transaction activity Details Gross amount Fee amount Net amount
May 3, 2022 Payment from ChristinaRodriguez Details $104.95 USD -$4.39 USD $100.56 USD
Payment details
Gross amount
-$28.95 USD
PayPal fee refunded
$0.00 USD
Fee refund policy
Net amount
-$28.95 USD
Invoice ID
*****
Contact information
ChristinaRodriguez
The recipient of this payment doesn't have a PayPal account yet.
*********************************
Note to *************************************
Offered shipping product back to manufacturer for full refund, but decided for a partial refund instead as it was required to be used until a new one could arrive.
Funding details
Funding Type: PayPal balance
Funding Source: -$28.95 USD - PayPal Account
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Memo
Offered shipping product back to manufacturer for full refund, but decided for a partial refund instead as it was required to be used until a new one could arrive.Tell us why here...Customer response
07/21/2022
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Im truly appalled by your response as a human being. To clarify my vehicle is a customized ******** ********* The fact that I dont want anyone to see myself or my children in the shower is more than proper. Not wish washy. If my vehicle is parked anywhere that has a second story which is practically everywhere in the world, you can see in! So please dont insult me for wanting not to expose my body and my children. Now to address the rest of your lies. Ive attached the additional receipt of payment. For the new non see through item that I bought from your company. I dont have PayPal and I didnt pay through PayPal. Your employee processed all my payments over the phone. I then received receipts that went to my spam. Which I wasnt even aware of. I actually called asking about my receipt. So you have the ability to write whatever you choose to on those receipts. If I had been aware and sooner I would have addressed it I think I have more than proven my case and have wasted more of my valuable time than you deserve. Clearly Im dealing with someone who wants to make unfounded remarks and has no cleats or ethicsHave a blessed day!
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