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Complaint Details
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Initial Complaint
02/13/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I bought a 2017 ***** Silverado from this car dealership. *** had to return it five different times with the problems never being fixed the transmission is junk they told me they put a new one in and lied and said, after the fact it was a remanufactured transmission. I cant even drive my truck to work when I do have it. This is ridiculous.
Business response
02/29/2024
What transpired with ************** was certainly an unfortunate situation. Shortly after the purchase of his truck, he experienced some transmission issues. With the recommendation from GM, we had a fluid flush performed along with a transmission relearn, all done at no cost to ***** of course. After returning ****************** truck to him, it wasn't long after he called again complaining that he was experiencing the same issues with his transmission. We confirmed the issue and promptly ordered a remanufactured crate transmission with a 3 year unlimited mileage warranty, a greater warranty than one if you were to purchase it from the Chevrolet dealer (that also only offers a remanufactured transmission as well). The day we received the transmission is the day we started the replacement on ****************** truck with having one of our technicians working on a weekend to get it done as soon as possible. We were able to deliver his truck back the following week after making the swap out. A couple of days later ************** called and let us know the transmission was leaking fluid. We confirmed that the truck had a small leak coming from the new transmission pump seal. We worked diligently with the transmission company to find a solution without voiding his warranty. As soon as we got confirmation, we replaced with transmission pump seal in his truck on approximately 02/19/2024. Today, I received the notification of the complaint on BBB from ************** from 02/13/2024. We certainly sympathize with him as we know it's frustrating having issues with a vehicle, especially with one he just purchased and sincerely apologize for the inconvenience this has caused him. I hope we have made things right with him since his initial complaint and look forward to working with him in the future.
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Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.