ComplaintsforWilson's Recreation
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Complaint Details
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Initial Complaint
06/25/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I have a warranty on my atv, It been over ****************************************************************** 30days and from My knowledge they haven't got the parts yet keep giving me run aroundBusiness response
07/17/2024
The customer had a failure of his braking system on his New ATV which required parts to be ordered from the manufacturer. Unfortunately, these parts were on backorder from the manufacturer and were not available immediately which we advised the customer. In these cases, there is little that we can do as a dealer. We contacted the manufacturer several times to get an update on the parts to assist the customer. The parts were shipped second day air from the manufacturer when they came off backorder - we installed them the same day they arrived. Unfortunately, backorders do happen and we understand the frustrations when they do. We did everything we could do to get these parts and complete the repair as fast as we could, however the process did take roughly a month. Since the repair was complete, the customer is happy and thanked us for the assistance - we believe this issue to be entirely resolved at this time.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.