ComplaintsforLedges By The Bay
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Complaint Details
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Initial Complaint
06/29/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I booked three rooms at this location in May of 2023 for a family wedding. Wedding was canceled and I called to cancel rooms on 6/29/23. I am being charged $50.00 PER room for canceling three months earlier from our Sept. 2023 stay. This reservation was all on one credit card and booked as a group with one call. This charge of an extra $100.00 (not to mention any charge) seems not only unfair but not legal.Customer response
07/10/2023
I have not heard from the business in response to my complaint.
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.