ComplaintsforCentral Maine Motors; Chevrolet, Pontiac, Buick
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Complaint Details
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Initial Complaint
07/29/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Web site states ooil change is a certain price including labor however they charge what ever they wany no labor rates were visible or filled in when i was at the appointment. general manager does not like when he is caught in a lie and throws you our of their business and does not look into anything was over charged and want a refund also this business needs to be investigated for price gouging also telling customers there is an issue when there isnt any issues with their vehicleBusiness response
08/06/2024
Response to complaint: ******** *****************************. Customer states we have our oil change prices on our website-we do not put any pricing for service department on our website, however we do post our labor rates in the service drive so the customers are aware of the price per hour which is our policy. The customer is incorrect when he states that the prices are not posted. In reference to *****'s comment about the General Manager, the customer pointed in his face and used vulgar language towards him and the Service Manager. We asked the customer to leave as this is not the first time he has behaved this way in our business. We do not plan on providing a refund for the services rendered and we do not tolerate abuse from customers.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.