6 Customer Reviews
Review from Kendal S
1 star09/26/2023
Tried to order two different times. First time they credited back, wanted to give them a chance, ordered in June, no contact, no parts, finally got ky money back through a charge back. Many others resorted to the same after months of no communication. Don't bother. Website is currently down so no access to orders or anything.Review from Kelz H
1 star09/10/2023
Its 9/10/23, and Ive been waiting on two orders placed 6/11/23 and 7/22/23.Im far from the only person in which they will not contact, even though they show active daily on their Instagram, yet havent posted anything.They responded to a private message on IG 6/28/23 and last posted on 6/29/23, yet wont let a ton of anxious customers know the current situation of their orders.Review from Luke P
3 stars08/24/2023
I still want to give them a chance. My only complaint is the lack of communication on their end. Which I completely understand, being a small business and such. I ordered a blemished upper and blemished lower from them back on June 16/17, 2023. I understand there is Lead Times, and it doesn’t matter me. I can wait for it. I just would like to know what’s going on with it, since it still says “awaiting fulfillment”. I like their designs so I don’t want to hurt their business. I emailed them about 4 times since then, called the number 3 times, and texted their instagram once.Review from Elton L
1 star07/20/2023
My order has not been refunded or delievered . Will not even answer phone or emails. Long time customer, now Im getting burned?Review from Brent w
1 star06/23/2022
Been waiting 3 months for 3 uppers they say are in stock and two lowers not in stock.... $265.00 worth of parts and I Can not even get an email response....
Venom Defense And Design Response
06/25/2022
*****,
We have emailed you repeatedly with the last email being sent on 6/2 explaining to you that upper receivers and lower receivers are not the same thing. Your email (at 2:35pm) says the following: "I'm replying to your email that States you have slick side upper lowers in stock.. " - and as we explain to you in a follow up email moments later at 3:04pm - that is not a product; our upper receivers and our lower receivers are two very different products with entirely different manufacturing components and lead times just as their product pages state. //
Please read through our Policies and FAQ Page. Our Lead Time Policy is imperative to understand as well as reading the updates we post on the actual website. All of the information you are seeking is available to you there. In the exact place we have told you multiple times it would be; all of the updates, everything.
As we have emailed three times now: several times per week, all of our lowers' product pages are updated with next available to ship orders. These updates can be found in bold, blue font and they are in chronological order. When your order is available to ship, you will be notified via an automated email with **** or *** tracking information.In the interim, please, PLEASE read through all of our Policies and FAQ as this information is what is agreed to at checkout by selecting that box before purchase. Orders ship when they are complete; we do not ship partial orders.
You can lead a horse to water, but you can't make it drink.
Review from Dennis H
1 star05/26/2022
Absolutely the worst. Stay away. After waiting for my order they cancelled it. Leaving me in a situation of where do I get the product now and at a reasonable price. Just a low life company that can't keep up with the production of what they offer for sale. Sad.........
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