Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Additional Information

Not BBB accredited

Additional Information for Stellantis

View full profile

This is a multi-location business.

Find a Location

Stellantis has 59 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Stellantis

      1000 Chrysler Drive Auburn Hills, MI 48326-2766

    • Stellantis

      P.O. Box 21-8004 Auburn Hills, MI 48321-0800

    • Stellantis

      P. O. Box 610207 Port Huron, MI 48061

    • Stellantis

      P.O. Box 21-8004 Auburn Hills, MI 48321

    • Stellantis

      PO Box 21-8004 Auburn Hills, MI 48321

    Headquarters
    1000 Chrysler Drive, Auburn Hills, MI 48326-2766
    BBB File Opened:
    5/1/1923
    Years in Business:
    101
    Business Started:
    1/1/1923
    Business Started Locally:
    1/1/1923
    Business Incorporated:
    1/1/1925
    Type of Entity:
    Corporation
    Alternate Business Name
    • Dodge
    • Chrysler Group, LLC
    • Fiat Chrysler Automobiles, LLC
    • Uconnect
    • FCA US, LLC
    • Daimler Chrysler Corporation
    • Chrysler Motors Corporation
    • Chrysler, LLC
    • Jeep
    • Pentastar Transportation Group, Inc.
    Contact Information

    Principal

    • Mr. W. Frank Fountain, Senior Vice President

    Customer Contact

    • Mr. W. Frank Fountain, Senior Vice President
    • Ms. Maura Cook, Government Affairs
    • Mr. Al Williams
    • Ms. Judith B. Shumaker-Holland, General Counsel
    • Ms. Dawn Medved, Customer Relations Supervisor
    • Mr. Carol Alexander
    • Marvin Skipper
    • Sharon Massey
    Additional Contact Information

    Fax Numbers

    • (248) 512-1762
      Primary Fax
    • (810) 512-4202
      Other Fax

    Phone Numbers

    Website Addresses

    Serving Area
    • AK
    • AL
    • AR
    • AS
    • AZ
    • CA
    • CO
    • CT
    • DC
    • DE
    • FL
    • GA
    • GU
    • HI
    • IA
    • ID
    • IL
    • IN
    • KS
    • KY
    • LA
    • MA
    • MD
    • ME
    • MI
    • MN
    • MO
    • MS
    • MT
    • NC
    • ND
    • NE
    • NH
    • NJ
    • NM
    • NV
    • NY
    • OH
    • OK
    • OR
    • PA
    • PR
    • RI
    • SC
    • SD
    • TN
    • TX
    • UT
    • VA
    • VI
    • VT
    • WA
    • WI
    • WV
    • WY

    Government Action: BBB reports on known government actions involving business’ marketplace conduct:

    Dept. of Justice vs FCA US LLC (formerly Chrysler Group LLC)

    The following describes a government action that has been resolved by either a settlement or a decision by a court or administrative agency. If the matter is being appealed, it will be noted below.

    On August 1, 2022, FCA US LLC (formerly Chrysler Group LLC) was sentenced in the United States District Court for the Eastern District of Michigan. The court ordered a fine of $96,145,784 and a forfeiture money judgment of $203,572,892. The court also imposed a three-year term of organizational probation.

    The conviction results from the company’s conspiracy to defraud U.S. regulators and customers by making false and misleading misrepresentations about the design, calibration, and function of the emissions control systems on more than 100,000 Model Year 2014, 2015, and 2016 Jeep Grand Cherokee and Ram 1500 diesel vehicles, and about these vehicles' emission of pollutants, fuel efficiency, and compliance with U.S. emissions standards.

    On June 3, 2022, the business entered into a plea agreement with the Department of Justice. According to the company’s admissions and court documents, beginning at least as early as 2010, FCA US developed a new 3.0-liter diesel engine for use in Jeep Grand Cherokee and Ram 1500 vehicles sold in the United States. The company designed a specific campaign to market these vehicles to U.S. customers as "clean EcoDiesel", with best-in-class fuel efficiency. However, according to court documents, FCA US installed software features and engaged in other deceptive and fraudulent conduct intended to avoid regulatory scrutiny and fraudulently help the vehicles meet the required emission standards.

    Specifically, FCA US purposely calibrated the emissions control systems on the Subject Vehicles to produce less NOx emissions during the federal test procedures, or driving “cycles,” than when the Subject Vehicles were being driven by FCA US’s customers under normal driving conditions. FCA US then engaged in deceptive and fraudulent conduct to conceal the emissions impact and function of the emissions control systems from its U.S. regulators and U.S. customers.

    For additional information, see the Department of Justice's press releaseCase# 2:19-CR-20626

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.