ComplaintsforCornerstone Community Financial
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Complaint Details
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Initial Complaint
04/18/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
This complaint is regarding cornerstone community financial credit union holding my funds. My husband filed bankruptcy recently. However they have placed a hold on my funds but not my husband's and he's the one who filed, which is odd because his account is not on hold??? the attorney have tried to contact cornerstone community financial for over 2 weeks now and no one has tried to contact them back. I spoke with a not so pleasant person by the name of ****** in cornerstone legal department who state to me that no one has called and that they're there monday-friday from 8-5. she also stated that they can hold my funds until the bankruptcy is discharged but the the attorney states that's not true, cornerstone representatives gives out wrong and incorrect information to members which is a big inconvience. cornerstone does not care for their members and are very rude what can be done with an institution whoo does not truly care about their members??? who can help me with this matter??????? I keep receiving the run around from unpleasant employees, how can a institution hire individuals who does not know how to perform their job properly with proper and correct information. I've been a member with cornerstone froover 20years and all I get is a smack in the face and given wrong information from their poorly trianed staff, ********, ****** and **** are really horrible at what they do and they do not need to be on the company's chat line giving out the wrong information.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.