ComplaintsforSelect Specialities Hospital

• Initial Complaint

  01/25/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was transferred from ******* Hospital in ********* **, to Select in *********** on 12/20/2021, from the 20th to the 29th I was given meds and left in my room. On the 29th I started to complain, I had not seen or spoken to a physician, I had yet to do any therapy or moving around, I was sitting everyday all day and the insurance was getting billed for it for nothing. I requested to be sent home as the facility was not helping me. I spoke to a patient advocate by the name of Lynn W***** (she is also the respiratory manager) this was a huge mistake. She took my complaint personally which I heard she does that to other patients as well. She lowered my oxygen, took away my C-Pap as I refused to do the oxygen test, I advised her I have had a sleep study before and did not have to have the oxygen test in my wrist, instead of calling ******* which Select is located in for a real test she just took it away. 9 days of being in the facility not doing anything she came in had everything removed and placed me on a 8 liter nasal which I had issue breathing with her only response was you need to be on 8 to go home. I would never want her involved in my care or anyone elses I love as if you complain to her she will make you pay for it. Dr.******* was another issue I was inpatient from 12/20-1/6 I spoke to him twice, he came in the room between 5-630 am when patients are sleeping and leaves for the day so we do not see him again. I had an issue where the blood thinner was making me cough up blood it would come out of my nose and throat. He never responded to the nurses about my issue which Lynn tried to down play as a dry nose from the oxygen so I refused the medication, after 2 days the bleeding stop. Once he realized I refused the medication as I was scared at that point he fixed the issue, if he was checking on his patients and actually listening this would not have happened. I have documentation from other incidents as well with staff to share if needed.

  Business response

  02/10/2022

  We would like to speak with you about your experience. Please contact our Chief Compliance Officer Robert B******** at **************************** ** ************.
  

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