ComplaintsforLightRx

• Initial Complaint

  09/30/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased treat to complete, I think it's called and I began these sessions. I was told that I would begin seeing results in 6 weeks. I was excited at first. I followed all the instructions but never seen any results. They even left me in there one day and the machine started sending shocks through my sides. I had prior surgery in that area It was intolerable pain it burn my skin. I called for help but no one could hear me so I started to remove it myself and the staff finally came said it was probably pinchingmy skin. I complained. The first treatment I had did not feel that way and thru the pain i still did not have results. My weight and measurements remained the same. They then change the story and told me to get more treatments to see results. I was reluctant to keep doing this but they continued to pressure me dispite what my complaints were. And after those treatments I still did not have any results, in fact what i did receive was an infection a huge lesion on the abdomen. I have never had anything like that prior in my life. They did not clean the device when i was there now i have an infection. I called several times. I don't trust this company anymore with the lies. They say results are not guaranteed but people expect to see something .5 inches, 2 inches something not nothing at all. Tge play on words take peoples money. Even your advertising say shrink fat but my bmi,measurements and weight is still the same with exercise,water, sauna trainer and eating better. I now have ***** on my skin, an infection (lesion) not to mention the pain I feel when it shocks me. And every now an then i still feel a shock in that area. I am getting all of this but no results what's so ever. I feel betrayed and I don't trust light rx. I would like to just get a refund of what I paid and all I had to endure. I want to put this behind me

  Business response

  10/15/2024

  ***** purchased a Treat2Complete package (package consists of 3 Bliss Treatments, 8 RxLipo & 8 Venus ******* for $4200 and received an additional area for free from the promotion at the time of purchase. ***** completed 5 Bliss Treatments, 6 RxLipo Treatments, and 1 Venus ****** Treatment. We offer package discounts that are applied and only valid on packages. In the event that an area was purchased, started and then cancelled, the treatment price without the package discount is owed. At per treatment price ***** has received $7780 in services. ***** is not eligible for a refund.

• Initial Complaint

  09/24/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  The service provider has charged a one time payment of $5000 from me for 10 laser hair removal sessions and said it will be only 10% lifetime after that. I have no effect from laser and got ***** a couple of times as well. When I contacted the incharge at **** location she has been putting me on hold saying she will talk to head office and the responsible person always travels so don't know when will I get a response. She even tried to convince me that I am sick and I have health issue and hormonal problems which is making the laser ineffective. I'm a completely healthy human with no health problems. I'm seeking compensation for the disrespectful comments of the service provider and fale promises of getting back to me with the plan . I've waited for 3 weeks now and seems like the person from head quarters is still in the air travelling.

  Business response

  10/04/2024

  *** will be continuing with complimentary treatments on a different laser to achieve the desired results.

  Customer response

  10/09/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

  Regards,

  *** *******

• Initial Complaint

  09/23/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Started treatment June 15th 2024, was promised big results, I was skeptical about the treatment all along, I was assured the treatment is as good as a mommy make over (what I was in hope for), I paid $4,641 via credit card, now in September 23 and 0 results have been shown, I have done everything they've asked me of, my husband and I both sat in the office with Lily where she assured us both that I'd be really happy with results within 12 weeks. I am pushing for a refund, not only did I waste my time coming here all this time, but I left work early multiple times too. Highly disappointed.

  Business response

  09/24/2024

  ***** purchased a Treat2Complete package (package consists of 3 Bliss Treatments & 8 Venus ******* for $4641 and received an additional area for Free from the promotion at the time of purchase. ***** completed 6 Bliss Treatments, and 11 Venus ****** Treatments, and is scheduled to receive 4 additional legacy treatments at the end of September & Beginning of October. We offer package discounts that are applied and only valid on packages. In the event that an area was purchased, started and then cancelled, the treatment price without the package discount is owed. At per treatment price ***** has received $10,340 in services. ***** is not eligible for a refund. We do not have a guarantee on results and that is stated on our website & consent forms that ***** signed.

  Customer response

  09/24/2024

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  [You must provide details of why you are not satisfied with this resolution. Please type details here:]
  
  Regards,
  
  ***** *********

• Initial Complaint

  09/19/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I HAD A CONSULTATION AND I AGREED TO A SERVICE TO BE DONE,WITHIN 24 HRS I CANCELLED THE SERVICES AND I WAS TOLD THAT I WOULD RECIEVE A REFUND WITHIN 2 WEEKS, AS OF TODAY WHICH MAKES NOW 3 1/2 WEEKS AND I HAVE NOT GOTTEN MY REFUND. I CALLED BACK TO OBTAIN THE CORPORATE CONTACT INFO, THEY REFUSED TO PROVIDE IT TO ME. THE MANAGER HAA NOT BEEN VERY HELPFUL WITH REGARDS TO MY REFUND.

  Business response

  09/20/2024

  ***** purchased a package for $5300 ($2800 via Credit Card & $2500 via Care Credit). Gerin disputed the $2800 charge with the ******************** and we accepted the dispute for the funds to be returned. A $2500 refund was processed through care credit on 8/19/2024.

• Initial Complaint

  08/28/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On August 21, I purchased a service package from the med spa location in ****, **. On August 22, less than 24 hours later, I called the location and asked for a refund to be processed as I decided I didnt not want the services. I called the corporate office on August 27 and they put in a ticket to escalate the refund as it has not yet been processed. I called today on August ************************************************************************** the following:Someone will call me by the end of the week to make sure my address and information is correct to process the refund. I need to speak with someone to get this resolved and refunded as soon as possible. When I asked if I could speak with someone else to process the refund now, they said no one was available. I had to wait for a call. When i asked if I could verify the information they needed now on the phone, I was told no. When I look online there are TONS of complaints on this same issue. A refund should be able to be processed in a timely matter.

  Business response

  09/09/2024

  A refund for $2820 has been processed to ****'s Credit Card.

• Initial Complaint

  08/24/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Last night, 8/23/2024, my checking account was charged $1500 by LightRX at *************, **. I had not been to the medspa since 8/23/2023 and I never enrolled in any automatic payments. The payment went through, and I have had to file a fraud charge with my bank. When I contacted the business at, **************, they said that they had enrolled me in membership without asking me. I never signed any forms or papers enrolling me in a membership nor was I given any information that such a thing existed. They also said that it would take weeks to refund me the money. My complaint is that I was charged this money without my consent and I would like to be refunded immediately.

  Business response

  09/17/2024

  A $1500 refund has been processed.

  Customer response

  09/23/2024

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  [You must provide details of why you are not satisfied with this resolution. Please type details here:]
  
  Regards,
  
  ****** ********

• Initial Complaint

  08/19/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The following is a description of my experience on July 29th, 2024 12:00 PM appointment for ***** at LightRX, ****************:Let me start by saying that my many appointments prior to July 29th at LightRX were conducted professionally. After going into the injection room, I was heavily pressured to purchase premium Juvederm filler, $800 for first vile and $400 for the second. The injector proceeded to apply ointment to numb my face although she had not sanitized her hands. She did not sterilize my face at injection points with alcohol.***** injections were not given where I requested, my forehead, eyebrows, crows feet and at the vertical lines on outer edge of upper lip. While injecting the Juvederm she hit the cheekbone on the right side of my face. It was more painful than I thought reasonable and so I brought it to her attention and my concern that the injection was deep. She'said it was intentional. That Juvederm injection caused bleeding and a black eye. I am still bruised 12 DAYS LATER. The entire vial was used on my cheekbones and was then told that she wanted to also use the banked vile of Juvederm. I said no and she suggested coming back on August 9th when she is back in the **************** office so that she could do touch **** I made the appointment but then cancelled it.The horizontal iInjection on the outside upper right lip line created a lump and caused my lip to droop. My mouth is now lopsidded. The person that gave the injections repeated that she has been doing this for 14 years. That is still no excuse for going rouge on my face injections, not following basic medical sanitization practice and leaving me bruised and disfigured. APPARENTLY she thought she knew better what I needed without regard to what I tokd her I wanted from this ***** appointment . I have made multiple request to speak to the regional manager with no success.I expect a full refund of the $1290.00 paid on July 29th .

  Business response

  09/17/2024

  A $399.50 will be processed back to ******* Credit Card.

• Initial Complaint

  08/08/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I paid $4641 for a liposuction treatment. I completed a few sessions which caused a lot of lumps in my skin even after following protocols. I have not gone since May. When I asked for a refund for the remainder of the treatment they said they do not issue refunds. It has been recommended by my healthcare provider that I do not continue treatment

  Business response

  09/09/2024

  ***** purchased a Treat2Complete package (package consists of 3 Bliss Treatments, 8 RxLipo & 8 Venus ******* for $4291 and received an additional area for Free from the promotion at the time of purchase. ***** completed 3 Bliss Treatments, 6 RxLipo Treatments, and 5 Venus ****** Treatments. We offer package discounts that are applied and only valid on packages. In the event that an area was purchased, started and then cancelled, the treatment price without the package discount is owed. At per treatment price ***** has received $6020 in services. ***** is not eligible for a refund.

• Initial Complaint

  07/12/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  Complaint Regarding Unauthorized Hard Pull on Credit Dear LightRx Management,I am writing to express my dissatisfaction with the services provided by your company. On July 12, the technician and the office manager offered me additional services and suggested I look into financing options. They both assured me that this would not result in a hard pull on my credit. I was very clear that I DID NOT WANT A HARD PULL ON MY CREDIT. I used the ** Code for Affirm and since I have a current line of credit the steps were quick. The office manager inputted my personal information for Care Credit. She did ask for my social security number and I hesitated. My hesitation was Affirm didnt ask, but then I thought well I have an open line of credit with them. The office manager could tell I was uncomfortable and she said MULTIPLE times it is only an inquiry until you are prepared to sign the contract.Despite these assurances, I received a notification alert from TransUnion and Lending Tree that a hard pull has been made on my credit report. As you are aware, hard pulls can negatively impact a credit score, potentially affecting future financial opportunities.This discrepancy between what I was told and what actually occurred is unacceptable. I request an immediate investigation into this matter and appropriate actions to rectify the situation. Additionally, I expect that steps will be taken to prevent this from happening to other customers in the future.I look forward to your prompt response and resolution of this issue.

  Business response

  07/18/2024

  We spoke to ******** and explained what happened, we have additionally refunded ********'s Groupon Voucher.

  Customer response

  07/18/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

  Regards,

  ***********************************

• Initial Complaint

  07/08/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On 06/18 I used a Groupon at the ********* location afterwards I went into the office to discuss what would be the best offer for me and choose full body treatments for a total of $5,200 and paid with my credit card. I then talked to my husband on the phone and we decided to hold off on these treatments at this time. After getting off the phone with him I went back into the store 5 minutes later asking for a refund and was told they would send it to corporate to issue the refund and it can take up to 30 days. I have called the main phone number provided 7 times and been told that it is processing and a person named *** would reach out and they would forward an email to her to contact me but I have not heard anything and it will be 30 days next week.when asked if they could forward me to this *** they said they dont not have her number to do so but the refund should be no problem since it was processed and no services were used. It should not take this long to credit my money back to my card.

  Business response

  07/18/2024

  A full refund has been processed.

  Customer response

  07/18/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

  Regards,

  *************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩